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Location

Salary Range

Educational Qualifications

Work Experience

Job Type

Guest Service Manager

8000 - 10000 CNY

 Provides a courteous and professional service at all times.  Handles guest and associate enquiries in a courteous and efficient manner, reporting complaints or problems if no immediate solution can be found, whilst feeding back a prompt follow up.  Ensures high standards of personal presentation & grooming.  Maintains positive guest and colleague interactions with good working relationships.  Exercises responsible management and behaviour at all times and positively representing the h...

Grand Hyatt Beijing

Front Office MT

2500 - 2501 CNY

Front Office 1.Greeting and welcoming guests as they arrive at the hotel. 2.Assisting guests with check-in and check-out procedures, ensuring a smooth and efficient process. 3.Handling guest inquiries and providing exceptional customer service to resolve issues. 4.Taking and managing reservations, ensuring accuracy and optimizing occupancy. 5.Providing information to guests about the hotel's facilities,services,and local attractions. 6.Coordinating with other hotel departments to fulfill g...

Howard Johnson Paragon Hotel Beijing

FO Management Trainee

3000 - 3001 CNY

Achieve positive outcomes from Guest queries in a timely and efficient manner  Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required  Ensure that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from guests and, or, other departments  Demonstrate a high level of customer service at all times Attend appropriate training courses, when required, and assist with the...

Waldorf Astoria Beijing

FO Management Trainee

1. Handle all duties according to hotel policies, procedures, internal rules and standards. 2. Assist all guests in problems and questions as required. Ensure that all guest problems are resolved by using Marriott Learn Model. 3. Take action to participate in hotel incentive program. Familiar with hotel sale strategy 4. Be flexible in regarding to work schedule. Have a solid understanding of hotel operations. Assist fellow associates when necessary to get all jobs done on time 5. At all tim...

JW Marriott Hotel Beijing

FO Management Trainee

FO MT JD: Check Elite Members and VIP ensure room/s are blocked according to special requests.  Ensure amenity forms are raised for VIPs, Elite Members, repeat and long stay guests and confirm that Housekeeping and Room Service are informed.  Enrol guests in Marriott Rewards programme.  Handle and solve guests’ complaints or assisting them with enquiries.  Provide information about the hotel and the surrounding community. Keeping Executive Lounge and Library in tip top condition and mai...

Renaissance Beijing Capital Hotel

Front Office MT

2400 - 2500 CNY

.1. Maintenance of guest information 2. Registers and rooms all arrivals according to established procedures 3. Attends to guest’s complaints, inquiries and requests, referees problems to supervisor/Assistant Manager if he/she unable to assist 4. Lead project for manangement practice, inclusive service quality management, cost, budgetting etc

Intercontinental Beijing Sanlitun

GRO Management Trainee

ensure maximum guest satisfaction through personal recognition and prompt cordial attention from arrival through departure ensure Priority Club members consistently receive all benefits, repeat guests and other VIP’s receive special recognition and service Inspects all VIP rooms prior to arrival Greet VIP guests personally Oversee maintenance of efficient repeat guest history system Handle guest complaints and refer them as necessary, follows up on corrective action Overall responsible for...

Crowne Plaza Beijing Zhongguancun

FO Management Trainee

FO GRO-Greets all guests at all times in a friendly and helpful manner and attempts to learn and use guest’s name at every opportunity. Registers and rooms all arrivals according to established process. Maintains intimate knowledge of departmental standards and procedures. Knowledgeable of all special promotion procedures, for programs such as; Seasonal Packages, Frequent Flyers Programs, and also IHG Hotels Group Loyalty programs. Attends to guest’s complaints, inquiries and requests, referee...

Crowne Plaza Beijing International Airport

FO Management Trainee

• Greets all guests at all times in a friendly and helpful manner and attempts to learn and use guest’s name at every opportunity • Registers and rooms all arrivals according to established procedures • Maintains intimate knowledge of departmental standards and procedures • Performs check in, check out and room change procedures and ensures all data are entered completely into the hotel systems in accordance with reservation • Maintains cashier float and ensures accurate daily report of a...

Crowne Plaza Beijing Wangfujing

FO Management Trainee

This position is concerned with representing the hotel management, and to liaise with guests about service and complaints in order to improve guest relations.