Job Description
ensure maximum guest satisfaction through personal recognition and prompt cordial attention from arrival through departure
ensure Priority Club members consistently receive all benefits, repeat guests and other VIP’s receive special recognition and service
Inspects all VIP rooms prior to arrival
Greet VIP guests personally
Oversee maintenance of efficient repeat guest history system
Handle guest complaints and refer them as necessary, follows up on corrective action
Overall responsible for ensuring and maintaining the entire range of services offered for the Club Floor and Club Lounge with the aim to maximum guest satisfaction
Crowne Plaza Beijing Zhongguancun hotel situated in the northwestern section of the city center,it is a international 5 star hotel and it belongs to Intercontinental Hotel Group. Hotel creates a work and leisure balance with 298 guests'room,12 meeting rooms,fitness center and swimming facilities.Drive from our hotel to Beijing airport in an hour, and get to downtown and the China National Convention Center in 30 minutes. Subway lines 4 and 10 are a five-minute walk away. The hotel is also close to Peking University, Tsinghua University, Yuanmingyuan Imperial Garden and Beijing National Stadium. Nearby companies include IBM, Motorola Mobility and New Oriental.
