Night Shift Incharge

Job Role



Night Shift In Charge represents the Management during the night. Also assists the Front Office Manager in all aspects of the department including but not limited to operations, planning, budgeting, staffing and payroll following hotel policies and procedures.

Provides leadership and support to all members of the Front Office and Operation in General and enforces the Hotels Standards of Excellence in all areas supervised.

Job Responsibilities



Conduct Briefing for all staff during Night Shift
Check accommodations, make sure any special requests are carried out accordingly, greet guests upon arrival and ensure escort to accommodations if appropriate.
Act as manager on duty for the hotel in the absence of the Front Office Manager dealing with complaints, problem-solving, disturbances, special requests and any other issues that may arise.
Understands and can implement all emergency plans including accidents, death, elevator, thefts, vicious crimes, bombs, fire, etc.
Participates in employee progressive discipline procedures
Occasionally assist guests with their luggage, be a point of contact for our guests, valet park guests' cars and other responsibilities to ensure all requirements are met during our guest's stay.
Monitor and develop team member performance to include, but are not limited to, providing supervision, scheduling, assigning nightly work, conducting training, conducting counselling and evaluations and delivering recognition and also reward.
Oversee preparation of daily summary reports
Assist the Front Office Manager in implementing and enforcing financial controls throughout the department, helping with control of operating expenses, scheduling and purchasing.
Work closely with the Housekeeping Department, FB, FMS, Security and Culinary to improve guest services and foster cross-departmental communication.
Aware and able to enforce all fire-life-safety procedures
Report any suspicious persons, activities and/or hazardous conditions to the Security department and/or the Front Office Manager.
Must actively participate in the decision-making process on guest relocation for nights when overcapacity, execute accordingly and ensure a smooth relocation process.
This effort must be coordinated with the Front Office Manager and/or Manager on Duty before the shift start
Maintain a professional and high-quality service-oriented environment at all times.
Required to welcome our guests to the hotel in a friendly and helpful manner, and ensure that the public areas are kept clean and tidy.
Implements the customer recognition/service program, communicating and ensuring the process.
Participates in the employee performance appraisal process, providing feedback as needed.
Uses all available on-the-job training tools for employees
Ensure to verify the accuracy of the day shift performance, audits profiles, processes, CID system, credit cards and packages, elaborates reports and rectify when needed
Check-in and check out guests, act as a Front Desk Agent or any other position related when needed
Monitor guest's accounts and prevent payment risks