Job Description
Achieve positive outcomes from Guest queries in a timely and efficient manner
Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required
Ensure that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from guests and, or, other departments
Demonstrate a high level of customer service at all times
Attend appropriate training courses, when required, and assist with the Night Team’s training and development efforts
Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties
Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
Comply with hotel security, fire regulations and all heath and safety legislation
Act in accordance with policies and procedures when working with front of house equipment and property management systems
Follow company brand standards
Assist other departments, as necessary
Calm, efficient, and organized with great attention to detail
Excellent personal presentation and communication skills
Waldorf Astoria Beijing is an extraordinary place where your own story begins. Standing as a dramatic bronze building, the hotel is a landmark in the heart of the Wangfujing district, and an icon where time transcends through the rich Chinese tradition to today’s sophisticated affluent lifestyle. With its signature True Waldorf Service, the hotel exemplifies discreet personalized attention, creating unforgettable moments that add up to an extraordinary experience that could only happen at a Waldorf Astoria. Guests of Waldorf Astoria Beijing also enjoy the unparalleled benefits of the Hilton HHonors Program.
