FO Management Trainee

Achieve positive outcomes from Guest queries in a timely and efficient manner

 Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required

 Ensure that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from guests and, or, other departments

 Demonstrate a high level of customer service at all times

Attend appropriate training courses, when required, and assist with the Night Team’s training and development efforts
Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties
Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
Comply with hotel security, fire regulations and all heath and safety legislation
Act in accordance with policies and procedures when working with front of house equipment and property management systems
Follow company brand standards
Assist other departments, as necessary
Calm, efficient, and organized with great attention to detail
Excellent personal presentation and communication skills

Uniform will be provided by Hotel
* Accommodation will be provided by hotel, either stay in house (share room) or stay outside