Job Description
FO MT JD: Check Elite Members and VIP ensure room/s are blocked according to special requests.
Ensure amenity forms are raised for VIPs, Elite Members, repeat and long stay guests and confirm that Housekeeping and Room Service are informed.
Enrol guests in Marriott Rewards programme.
Handle and solve guests’ complaints or assisting them with enquiries.
Provide information about the hotel and the surrounding community.
Keeping Executive Lounge and Library in tip top condition and maintain cleanliness round the clock.
Preparation for breakfast and cocktails daily and ensure food quality and service is maintained at the best for total guest satisfaction.
Monitoring the supplies and maintenance of all Executive equipment, Food& Beverage dishware and tableware, And process monthly inventory punctually.
Update guest profile in Fidelio when necessary especially when guests’ personal preferences mentioned over conversation.
Ensure area is covered at all times and should never be left unattended at any point of time.
Ensure all follow-ups are promptly and accurate:
Providing Business Centre Services
Concierge Services
Why can't a business trip also be a journey full of inspiring discoveries? Renaissance Beijing Capital Hotel, a Marriott Luxury & Lifestyle Hotel,is the ultimate lifestyle hotel in Beijing. The hotel puts you in the heart of Beijing Central Business District, 35 minutes away from the International Airport Our property offers the perfect blend of comfort, with 522 spacious guest rooms, all with complimentary WiFi access, including 37 well-appointed suites. Our International Chefs’ team proposes a delicious international and authentic cuisine to delight your senses. With more than 2300 square meters function space, elegantly decorated, Renaissance Beijing Capital will satisfy all your business and social inquiries. To end a perfect day in enjoy our signature Touch Spa and health club before being pampered in our Club Lounge on 24th floor. You spend life working.
