Receptionist - Hilton Garden Inn Bordeaux Center

- True ambassador of the Hilton Garden Inn: you are the representative of the brand image of the establishment according to the 4 fundamental values: - I serve, - I smile, - I learn, - I Bright, - Today is your chance to brighten someone's day! : you are committed to providing the best service to your customers. You know your customers and are attentive to their preferences and needs. You adapt to your customers to illuminate their stays and surprise them. You follow them throughout their stay within the establishment from booking to departure, ensuring that the services provided fully fulfill the Hilton Garden Inn brand promise; - "I am empowered to make our Guest's stay and day brighter": you provide information, accompany customers, solve problems with efficiency and professionalism in a benevolent attitude, inspiring confidence. - All Together we achieve: you communicate, transmit and raise awareness among all your colleagues in the various departments of the establishment in order to provide a memorable stay for all customers; - Daily Huddles: you actively participate in daily Huddles, in order to prepare for the arrival of clients, groups or events. The daily Huddles aims to develop knowledge, launch new team challenges, promote cohesion. As a member of this team, you are an actor in the daily Huddle. - Best-seller: you contribute to the maximization of income and highlight the accommodation and catering offers of the establishment (T/O, PM, Overbooking and Upselling). - KPM (Key Performance Metrixs): you follow the performance indicators of the establishment, contribute to the achievement of collective objectives and propose levers for improvement. - Hilton Honors: you promote and enroll new customers in the loyalty program. You pay special attention to Hiltonhonors members. - My work environment = My brand image: you set up the reception area with creativity while ensuring compliance with safety standards and norms. You ensure that this environment is perfectly maintained throughout your service. - Grooming Garden Inn: You proudly wear your uniform and your appearance is irreproachable in compliance with the hotel's charter and sanitary conditions. You apply all the NAOS HOTEL and HILTON procedures in force within the establishment. You ideally justify a first significant experience in reception. Your smile, your personality, your energy and your team spirit make you stand out and make you a real player in our lobby. You are comfortable with computers, mastery of ONQ PM is a plus. Fluency in English is essential for this position. All of our positions are open to people with disabilities. team make you stand out and make you a real player in our lobby. You are comfortable with computers, mastery of ONQ PM is a plus. Fluency in English is essential for this position. All of our positions are open to people with disabilities. team make you stand out and make you a real player in our lobby. You are comfortable with computers, mastery of ONQ PM is a plus. Fluency in English is essential for this position. All of our positions are open to people with disabilities.

Experience: Beginner accepted