Job Description
Profile
10+ years management experience in a call centre or service environment, ideally within the luxury industry.
Advanced MS Excel & Office suite skills.
Proven comfort/experience communicating and influencing across job levels with both internal and external partners.
Demonstrated ability to deal with ambiguity easily, solve for both service level problems and the challenges of minute-to-minute change.
Excellent analytical and quantitative skills.
Comfortable working in a diverse, multicultural and international business.
Must be available to work shift patterns (earliest start 8am, latest finish 8pm) and exceptionally on weekends or Bank Holidays.
Fluent in written & spoken Italian and English, Spanish is a plus
