Event Services Manager - Hilton Austin

Due to a recent promotion, the Hilton Austin Convention Center, a 4-diamond hotel with 800 rooms and 100,000+ square feet of total event space, is looking for an Event Services Manager to join their team! This is a great entry level role in the events side of the hotel industry! The ideal candidate will have 1+ years in hospitality, knowledge of Microsoft Office, and able to work flexible schedule based on business demands. Hotel industry and Delphi experience is preferred. 

What will I be doing?

As an Event Services Manager, you would be responsible for ensuring the successful execution of banquet and catering events in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

Provide direction and supervision to departments to ensure successful execution of meetings and/or events
Serve on-site group and catering clients and respond to questions about the event including, but not limited to, group room blocks, food and beverage, the function space, ancillary and vendor services, affiliates/exhibitors and related billing processes
Monitor and assess service and satisfaction trends, evaluate and address issues and make improvements accordingly
Respond to guest inquiries and special requests and resolve issues and concerns in a timely, friendly and efficient manner
Prepare reports, correspondence and analysis related to group activity
Lead, facilitate and participate in meetings, as needed

#LI-JW1

 

The Benefits:

We support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits.

Medical Insurance Coverage Options – for you and your family. Able to enroll after 90 days of employment 

Vision, dental, life and disability insurance

Mental Health Resources

Best-in-Class Paid Time Off (PTO) – you can accrue up to 144 hours of PTO in your first year of employment.

Go Hilton travel discount program: 100 nights of discounted travel per calendar year

Participating in the 401(k) Plan and company match is the perfect way to save for the future. We match 100% of every dollar eligible TMs contribute up to 3% of pay, plus 50% of every dollar contributed on the next 2% of pay.

Career growth and development 

Team Member Resource Groups

Recognition and rewards programs

Access to your pay when you need it through DailyPay

Debt-free education: Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more)

Inclusive family-building and fertility benefits 

Expanded bereavement leave. 

Adoption Assistance program

Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount

Complimentary parking in covered garage

Complimentary Team Member meals 

Discount on gym memberships 

Discount on dry cleaning 

Sales Incentive

Hilton offers a best-in market SIP (Short-Term Incentive Plan) to our Sales, Catering & Events teams to reward our employees for their contributions to our company’s financial success. The Plan includes a quarterly component worth 20% of bonus eligible earnings. The quarterly incentive may have multiple individually weighted objectives, meaning multiple opportunities to earn a payout