Job Description
FO GRO
• Greet VIP guests personally
• Liaise with other departments and necessary outside contracts to ensure excellent service delivery
• Oversee maintenance of efficient repeat guest history system
• Promote Inter-Hotel sales and in-house facilities
• Perform such functions as to include but not be limited to:
• Priority Club and VIP guest welcome letters
• Solicitation of Priority Club applications
• Attending to special requests by guests
• Handle guest complaints and refer them as necessary, follows up on corrective action
• Review arrival lists for VIPs to check room allocations, amenities, and special requests
• Prepare requisitions for amenities on a timely basis
• Works on guest’s preference collection, establishing guest history
• Ensures guest’s room is set up upon guests’ preference, following up with related departments
• Delivers hotel extra benefits and service for guest recognition
China Hospitality & Tourism (CHT Internships) In assists young professionals to put into practice everything they have learned in theory.
Our program provides to young professionals a unique professional experience and culture exchange, helping them to become the leaders of tomorrow in hospitality industry.
Our partner hotels offer several kinds of positions varying from management trainee in FO , F&B and more. We match the placements and positions according to the wishes of the applicants and according to the needs of our hotel partners.
In exchange, participants contributes to the hotels with its knowledge in hotel management with a differentiated international perspective, exchanging valuable experience with its local staff.
