Finance and Business Support Manager

Use financial analysis, data trends and market information to anticipate needs, identify operating/financial issues, and recommend actions to maximize financial return.
Create the annual operating budget for the property and provide analytical support during budget reviews to identify cost-saving and productivity opportunities for department heads.
Analyze ROI for capital projects prior to committing funds and, upon completion, determine if anticipated results were achieved.
Maximize cash flow performance of the hotel through controls on inventory (avoid excessive supply), credit and collection, disbursements, deposits, and remittances.
Review rates and recommend rate strategy to the Hotel Manager; participate in sales strategy meetings.
Manage day-to-day activities, plan and assign work, and establish performance and development goals for team members. Provide mentoring, coaching and regular feedback to help manage conflict, improve team member performance, and recognize good performance.
Educate, train, and motivate finance and accounting teams to achieve hotel revenue goals. Ensure staff have the information, market data, tools and equipment to successfully carry out job duties. Provide direction to hotel employees on how decision-making impacts profits. equipment to successfully carry out job duties. Provide direction to hotel employees on how decision-making impacts profits.
Promote teamwork and quality service through daily communication and coordination with key department heads.
Respond quickly to guest requests in a friendly manner. Follow up to ensure guest satisfaction.
Ensure accounting practices, support the guest experience through payment options (example: credit card systems, room charges), inventory controls and financial dispute resolution.
Implement and maintain acceptable accounting practices as required by company policy and procedures.
Develop and implement financial control procedures and systems; maintain records for internal and external audits; ensure compliance with government regulations and contractual agreements.
Participate in local recognized professional and industry organizations.
Manage hotel contracts (example: vendor leases and/or service contracts).