Job Description
Answer, record, log, and process all guest calls, requests, questions, or concerns. Operate telephone switchboard station. Process guest requests for wake-up calls, screening calls, do not disturb, call forwarding, conference calls, TDD relay calls, and non-registered guest calls. Advise guest of any messages received. Monitor busy or unanswered lines, check back with callers on hold to update status, and offer to take a message. Receive, record, and relay messages accurately, completely, and legibly. Activate/deactivate guest room message lights as appropriate. Instruct guests on how to access the internet; transfer guests with problems to provider's customer support line. Test communications equipment to ensure it works properly. Respond to special requests from guests with unique needs. Contact appropriate individual or department as necessary to resolve guest call, request, or problem. Follow up with guests to ensure their requests or problems have been met to their satisfaction. Dispatch bell staff or valet staff as needed.
Cast from ancient Tuwaiq mountain stone, The St. Regis Riyadh masterfully embodies the capital’s unique identity, through an entirely modern aesthetic. As the debut St. Regis in the Kingdom of Saudi Arabia, the hotel introduces the brand’s exceptional service and signature rituals to a new legacy of guests. Supremely positioned close to the diplomatic quarter, The St. Regis Riyadh is the only hotel within the rarified vicinity of VIA Riyadh, where a curated selection of international designers, restaurants and cinema assemble. Enriched with premier accommodation, the collection of 83 guestrooms and suites blend subtle tradition and contemporary minimalism with modern comfort. A destination in itself, the offering includes two distinctive culinary experiences, choice events spaces and the largest wellness venue in the city, the innovative St. Regis SPA. Enhancing each stay through orchestrated experiences and distinctive rituals, the St. Regis Butler provides a bespoke service that transcends the ordinary.
