宾客服务经理

Reports directly to and communicates with the Front Office Manager on all pertinent matters affecting guest service and hotel operations.
直接向前厅部经理汇报并就所有与宾客服务及酒店运作相关的问题进行沟通。
Has thorough knowledge of hotel facilities including the timings, charges, cuisine served in different outlets and offer assistance to place orders
熟知酒店情况，包括时间安排、收费情况、各餐厅提供的菜肴，并协助客人进行预订
Has good knowledge of the city to be able to offer suggestions if required
熟知所在城市的信息，以便在客人需要时向其提供建议
Has the ability to coordinate with the guest in order to foresee and meet his needs in advance and efficiently
有与客人进行协调的能力，有效的预见解决客人的需求。
Provides functional assistance and direction to all departments. Cooperates, coordinates and communicates with other hotel departments as required.
向所有部门提供功能性支持和指导，按需要与酒店其它部门进行合作、协调和沟通。
Reacts to situations to ensure guests receive prompt attention and personal recognition throughout the hotel
对各种状况做出反应，以确保来宾被及时的礼貌接待并得到充分的注意和重视。
Supports Front Office Manager in execution of the management of staff
协助前厅部经理管理员工
Supervises and directs Front office personnel and other relevant area.
对前厅及相关区域工作人员进行监督和指导。
Supports and assists Front Office personnel and all departments when it’s needed.
在需要的时候向前厅部工作人员和其它所有部门提供支持和协助。
Ensures VIPs and priority club guests receive special attention
保证贵宾和优悦会会员受到特别关照。
Inspects front of house and back of house regularly for cleanliness.
定期检查一线各部门和二线各部门的清洁状况。
Assists Guest Relations in greeting, rooming, and sending off VIP guests.
协助客户关系部门迎接贵宾，为其安排房间并在其离店时送行。
Monitors appropriate standards of conduct, uniform, hygiene, and appearance of staff.
监督员工的行为、制服穿着、卫生和外表形象。
Provides input for Front Office meetings.
为前厅部会议提供信息 。
Promotes hotel sales and in-house facilities.
促进销售及推销酒店内的设施。