Herve TSE NGOULAYE
Hotel Prince de Galles, Receptionist
Job Type
On the job
Location
Cameroon, Douala
Personal Advantage
Productive Front Office Assistant Manager with excellent skills in customer
service, office management and administrative support.
Job Preference
No Preference yet
Experience
Receptionist
2014-12 - 2015-11
Hotel Prince de Galles Staff/Employee
Content
• Answered multi-line phone system and greeted callers enthusiastically.
• Identified visitors' needs to offer solutions and information.
Maintained transaction security by verifying payment cards against
identification.
•Interacted with customers by phone, email or in-person to provide
information.
•Greeted incoming visitors and customers professionally and provided
friendly, knowledgeable assistance.
Night Auditor
2015-11 - 2018-02
Hotel Prince de Galles Staff/Employee
Content
Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly and marking discrepancies.
• Kept accounts in balance and ran daily reports to verify totals.
. Looked over pending check-ins and payment processes to complete
closing procedures.
•Investigated daily variances and corrected errors to resolve
discrepancies.
• Oversaw night auditing of daily room occupancy and hotel revenue.
Front Office Supervisor
2018-04 - 2021-09
Hotel Prince de Galles Supervisor
Content
•Created, documented and updated company policies to guide front office personnel in service excellence and industry best practices.
•Established and updated work schedules to account for changing staff levels and expected workloads.
• Coached employees through day-to-day work and complex problems.
•Assisted staff with troubleshooting and resolution of software and hardware issues to minimize downtime.
•Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
•Utilized client and staff feedback to maintain customer partnerships and increase revenue.
Assistant Front office Manager
2021-11 -
K Hotel Douala Assistant Manager
Content
•Interacted with customers by phone, email or in-person to provide
information.
• Trained new-hires on new procedures to better service customers.
• Supervised payroll corrections for accuracy and duplications.
• Completed monthly reports for senior management.
• Drafted employee work schedules to fill coverage gaps.
• Created training modules in partnership with HR for new hires.
•Implemented new training programs for administrative personnel on
office operations and latest technologies.
•Directed and motivated office staff to deliver exceptional internal and customer support.
Education
General And Applied Linguistics · Bachelor
2006-10-01 - 2009-06-30
Universite de Yaounde I
Tourism Management · Master
2011-08-02 - 2013-06-15
Indira Gandhi National Open University
