Answers customer queries in person and by phone ▪ Give courtesy calls and complete the call log for performance monitor daily ▪ Assists and coordinates with front office reception to ensure consistent service ▪ Maintain regular contacts with guests ▪ Inspects VIP room status and amenities in good order prior to guests’ arrival ▪ Serving as a link between in-house guests and other departments of the hotel ▪ Answering of incoming calls ▪ Directing calls to guestrooms, staff or the department ▪ Placing outgoing calls ▪ Logging all wake-up call requests and performs wake-up call services ▪ Answering all enquiries calls and providing customers with the needed information