Responsible for entering, checking, and monitoring all reservation transactions. Maintained files and records by implementing effective filing systems that boosted efficiency and organization. Answered emails in a timely and professional manner Oversaw day‑to‑day operations of 200 ‑room hotel.

Used internal software to process reservations, check‑ins and check‑outs. Acquired in‑depth knowledge of surrounding area to offer guests with information about dining options, entertainment and shopping activities. Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention. Answered multi‑line phone system and enthusiastically greeted callers.

Provided courteous and efficient service to all guests, so as to achieve a high level of customer satisfaction through personalized service from arrival till departure. Checked lobby, bathrooms and common areas near front desk for cleanliness multiple times per shift. Process accounts from check‑in to check‑out, ensuring accurate postings of all incidental charges using computerized Front Office systems. Oversaw day‑to‑day operations of 300 ‑room hotel with staff of 10 employees.