Mansour Madani
AZ LE ZEPHYR HOTEL, Front Office Receptionist
Job Type
On the job
Location
Algeria, Mostaganem
Personal Advantage
Bilingual and Master's graduate specializing in using English for specific purposes [translation, teaching, cross-cultural encounters].
Energetic Front Desk Receptionist provides superior customer service to guests, keeps customers satisfied and resolves any conflicts that may arise. Friendly, punctual and always prepared for challenges.
Job Preference
No Preference yet
Experience
Front Office Receptionist
2018-06 - 2019-10
AZ LE ZEPHYR HOTEL Staff/Employee
Content
Responsible for entering, checking, and monitoring all reservation transactions.
Maintained files and records by implementing effective filing systems that boosted
efficiency and organization.
Answered emails in a timely and professional manner
Oversaw day‑to‑day operations of 200 ‑room hotel.
Front Office Agent
2020-03 - 2020-09
AL MANSOUR PALACE HOTEL Staff/Employee
Content
Used internal software to process reservations, check‑ins and check‑outs.
Acquired in‑depth knowledge of surrounding area to offer guests with information about
dining options, entertainment and shopping activities.
Greeted visitors and customers upon arrival, offered assistance and answered questions to
build rapport and retention.
Answered multi‑line phone system and enthusiastically greeted callers.
Front Office Supervisor
2020-09 -
AL MANSOUR PALACE HOTEL Supervisor
Content
Provided courteous and efficient service to all guests, so as to achieve a high level of
customer satisfaction through personalized service from arrival till departure.
Checked lobby, bathrooms and common areas near front desk for cleanliness multiple
times per shift.
Process accounts from check‑in to check‑out, ensuring accurate postings of all incidental
charges using computerized Front Office systems.
Oversaw day‑to‑day operations of 300 ‑room hotel with staff of 10 employees.
Education
Arts and English Literature · Bachelor
2015-09-21 - 2018-06-09
University of Mostaganem
English language and communication · Master
2018-09-24 - 2020-07-20
University of Mostaganem
