Albara Mohammad
Adel Hotel, Front Desk Agent
Job Type
On the job
Location
United Arab Emirates, Dubai
Chat
Personal Advantage
A very Passionate, successful individual with a very good background in food and beverages, as well as in Front Desk Service, and procedures with a passion for excellence. strong customer service skills resulted from more than 4 years of experience in the field. Expert at providing relevant information and options to successfully resolve issues. With a wide knowledge of Many working Systems.
Job Preference
No Preference yet
Experience
Front Desk Agent
2018-03 - 2020-02
Adel Hotel Coordinator
Content
• Greeting guests upon arrival and making them feel welcomed. • Administering check-ins and check-outs. • Providing front desk services to guests. • Assigning rooms and taking care of administrative duties. • Delivering mail and messages. • Processing guest payments. • Coordinating with bell service and staff management. • Being a source of information to guests on various matters such as transport and restaurant advice. • Processing meal and beverage requests. • Accommodating general and unique requests. • Diffusing conflict or tense situations with guests.
Customer service Representative
2020-07 - 2021-04
Talabat,Teleperformance Coordinator
Content
• Resolve customer and restaurants complaints via phone, chat, and email. • Assist with placement of orders, refunds, or exchanges. • Take payment information and other pertinent information such as addresses and phone numbers. • Utilize computer technology to handle high call volumes. • Work with the customer service manager to ensure proper customer service is being delivered. • Closeout or open call records.
Customer Service Executive
2021-09 -
Deliveroo Coordinator
Content
• Manage inbound and outbound calls From and To Customers, riders, and restaurants, as well as e-mails, chats, and Other social media channels. • Maintaining high-performance levels for service-related processes, and implementing improvement activities wherever necessary • Liaise with department managers in undertaking tasks relevant to current department needs Customer Care Department • Taking accountability for service delivery performance, meeting customer expectations, and driving future demand • Met customer call guidelines for service levels, handle time, and productivity.
Education
Biology · Undergraduate
2013-02-28 - 2016-10-28
ALdoha Alqatarya Secondary
Popular members
SRINIVAS CHUNCHULA
Dear Executive chef, I am very much interested for the available position of Commis Chef. Presently I am working for Park Hyatt 5* Hotel in India and I done my ON JOB Training with Capitol 4* Hotel. I would very much like to advance in my career and believe that I am ready for this position of Commis Chef that you are offering. The job requirements appear to be far more challenging and varied than those I know and have grown used to at my current job. I would like to expand my knowledge, learn new responsibilities and be able to further my career within the field. I have for the last (2) years been working as Commis Chef where my responsibilities were: - Clearing the kitchen stations of all unnecessary utensils and food. Preparing basis sauces, soups. Clearing/cleaning cooking vessels and utensils from all the work surfaces and sinks. - Chopping, peeling various vegetables for preparation Daily verification of our dairy products expiration dates and disposing of any out of date products. - General assistance in food presentation for selected events. The opportunity with your hotel I feel would allow me to express my culinary expertise and valuable, gained experience through a larger array of tasks and responsibilities. I am a fast learner and work well in a team. I believe that I would excel at menu suggestions and planning, cooking meals, guiding the serving staff as to what the daily/weekly specials were all while being able to continue to learn along side the chefs during their daily tasks. I wish to thank you for your time today and I very much hope to hear from you soon and being given the opportunity to discuss your expectations further. Sincerely, Srinivas Chunchula
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Tanuj Bagai
I have helped in incorporating, running and managing multiple organizations like Raymond Limited (Franchises), SHOW Salon, AER Lounge Dubai, Glo Bar & Kitchen Dubai and COCOYAYA - Experience Store, Dubai. However, I'm in search for a challenging project to work and grow along with people who are seeking excellence and most importantly where ideas are discussed upon and maybe even considered rather than just working on given proposals. I have faced several incidents involving highs and lows which make me at an experienced level of providing tailored development within my expertise of sales and marketing and most importantly my love and passion for positive growth. A person of integrity, kindness, and respect, I follow a moral work ethic in which I treat everyone equally. Among my strengths are my ability to handle a team of 153 while ensuring that everyone receives my full attention and I am always accessible to resolve issues without unnecessary delays. As a powerful motivator and a person of exceptional taste, I am passionate about marketing businesses in a subtle and elegant manner. My goal is to deliver remarkable experiences to my clients, which is why I have a substantial following. As a travel enthusiast, I am always interested in looking into newer assets that is of interest to me while striving to perfect the elements for personal development, I adapt to newer faces, cities, and work cultures. In terms of digitalizing newer technologies, I have a strong background in computers. Lastly, since I believe in tailoring my services according to each situation, I am referred to as a 'Bespoke Man'.
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