Albara Mohammad
Adel Hotel, Front Desk Agent
Job Type
On the job
Location
United Arab Emirates, Dubai
Personal Advantage
A very Passionate, successful individual with a very good background in food
and beverages, as well as in Front Desk Service, and procedures with a passion
for excellence. strong customer service skills resulted from more than 4 years
of experience in the field. Expert at providing relevant information and options
to successfully resolve issues. With a wide knowledge of Many working
Systems.
Job Preference
No Preference yet
Experience
Front Desk Agent
2018-03 - 2020-02
Adel Hotel Coordinator
Content
• Greeting guests upon arrival and making them feel welcomed.
• Administering check-ins and check-outs.
• Providing front desk services to guests.
• Assigning rooms and taking care of administrative duties.
• Delivering mail and messages.
• Processing guest payments.
• Coordinating with bell service and staff management.
• Being a source of information to guests on various matters such as
transport and restaurant advice.
• Processing meal and beverage requests.
• Accommodating general and unique requests.
• Diffusing conflict or tense situations with guests.
Customer service Representative
2020-07 - 2021-04
Talabat,Teleperformance Coordinator
Content
• Resolve customer and restaurants complaints via phone, chat, and email.
• Assist with placement of orders, refunds, or exchanges.
• Take payment information and other pertinent information such as
addresses and phone numbers.
• Utilize computer technology to handle high call volumes.
• Work with the customer service manager to ensure proper customer
service is being delivered.
• Closeout or open call records.
Customer Service Executive
2021-09 -
Deliveroo Coordinator
Content
• Manage inbound and outbound calls From and To Customers, riders, and
restaurants, as well as e-mails, chats, and Other social media channels.
• Maintaining high-performance levels for service-related processes, and
implementing improvement activities wherever necessary
• Liaise with department managers in undertaking tasks relevant to current
department needs Customer Care Department
• Taking accountability for service delivery performance, meeting customer
expectations, and driving future demand
• Met customer call guidelines for service levels, handle time, and
productivity.
Education
Biology · Undergraduate
2013-02-28 - 2016-10-28
ALdoha Alqatarya Secondary
