• Greeting guests upon arrival and making them feel welcomed. • Administering check-ins and check-outs. • Providing front desk services to guests. • Assigning rooms and taking care of administrative duties. • Delivering mail and messages. • Processing guest payments. • Coordinating with bell service and staff management. • Being a source of information to guests on various matters such as transport and restaurant advice. • Processing meal and beverage requests. • Accommodating general and unique requests. • Diffusing conflict or tense situations with guests.

• Resolve customer and restaurants complaints via phone, chat, and email. • Assist with placement of orders, refunds, or exchanges. • Take payment information and other pertinent information such as addresses and phone numbers. • Utilize computer technology to handle high call volumes. • Work with the customer service manager to ensure proper customer service is being delivered. • Closeout or open call records.

• Manage inbound and outbound calls From and To Customers, riders, and restaurants, as well as e-mails, chats, and Other social media channels. • Maintaining high-performance levels for service-related processes, and implementing improvement activities wherever necessary • Liaise with department managers in undertaking tasks relevant to current department needs Customer Care Department • Taking accountability for service delivery performance, meeting customer expectations, and driving future demand • Met customer call guidelines for service levels, handle time, and productivity.