• To achieve assigned sales targets for different banking products • Greeting and meeting customers in branch as well as conducting visits • Customer relationship building • Customer needs analysis and providing the best financial solutions according to customer needs • Selling of multiple bank products current accounts, saving accounts, corporate accounts, bank loans, car lease, insurance, mutual funds, investment certificates etc. • Key Accounts management

• Overall operations management i.e. Administration, transaction monitoring, service excellence, up keeping of IT infrastructure, and other office equipment’s of retail banking branch having worth of 1 Billion plus deposit, and more than 10k Customer • Brought 120% Increase in New to Bank Accounts on average per year • Cross Selling multiple products • Ensuring best customer experiences through TAT oriented customer request handling • Main Point of contact for different external and internal departments, by correspondence through telephones, emails and other means. • Customer's complaint management • Cash and non-cash transaction posting and authorization • Cheque clearing outward and inward posting and authorization • Conducting KYC, CDD, AMl alerts reporting etc • Ensuring effective cash management including petty cash • Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies • Kept accurate records to document customer service actions and discussions • Maintain and keeping clean physical outlook of branch and customer services areas/counters • Inventory Management of branch • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags

Branch Operation Manager Meezan Bank Ltd • Front Desk and office Administration • Assisting Customers in their branch banking needs • Scheduling, coordination, Email management, attending calls, liaison with support teams such as IT, Product development, Area coordinators • Data entry of all transactions • Ensuring coordination between branch, management, executives and customers • Guiding customers on different documents and coordinating with team members on different organizational documents • Ensuring the branch working are organized • Cash and non-cash transaction posting, verification and authorization • TAT oriented customer request handling • Carrying out the duties of answering calls, handling correspondence, and handling requests and inquiries • Fulfill bank's KYC, EDD, FATCA, CRS and AML requirements • Onboarding KYC for new account opening • Ensuring enhanced due diligence while validating documents • Customer meeting and cross sell of loans, credit cards, life insurance, auto insurance, health insurance, mutual funds, investments certificates etc. • Record Keeping of branch files, Maintaining dual custody of vault • Cash Management and supervision including petty cash management • Ensuring service standards, ensuring lobby and overall branch area cleanliness • Performance Review of staff