
Ibni Amin
MCB Bank Ltd, General Banking Officer Sales
Job Type
On the job
Location
United Arab Emirates, Dubai
Personal Advantage
A pleasant personality, with 6 years of customer services, administration abd branch management experience consistently raised to higher positions.
Job Preference
No Preference yet
Experience
General Banking Officer Sales
2015-09 - 2016-02
MCB Bank Ltd Officer
Content
• To achieve assigned sales targets for different banking products
• Greeting and meeting customers in branch as well as conducting visits
• Customer relationship building
• Customer needs analysis and providing the best financial solutions according to customer needs
• Selling of multiple bank products current accounts, saving accounts, corporate accounts, bank loans, car lease, insurance, mutual funds, investment certificates etc.
• Key Accounts management
Banking Services Manager
2016-02 - 2021-03
Allied Bank Ltd Assistant Manager
Content
• Overall operations management i.e. Administration, transaction monitoring, service excellence, up keeping of IT infrastructure, and other office equipment’s of retail banking branch having worth of 1 Billion plus deposit, and more than 10k Customer
• Brought 120% Increase in New to Bank Accounts on average per year
• Cross Selling multiple products
• Ensuring best customer experiences through TAT oriented customer request handling
• Main Point of contact for different external and internal departments, by correspondence through telephones, emails and other means.
• Customer's complaint management
• Cash and non-cash transaction posting and authorization
• Cheque clearing outward and inward posting and authorization
• Conducting KYC, CDD, AMl alerts reporting etc
• Ensuring effective cash management including petty cash
• Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals
• Developed loyal and highly satisfied customer base through proactive management of team customer service strategies
• Kept accurate records to document customer service actions and discussions
• Maintain and keeping clean physical outlook of branch and customer services areas/counters
• Inventory Management of branch
• Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags
Operation Manager
2021-03 - 2022-06
Meezan Bank Ltd Assistant Manager
Content
Branch Operation Manager
Meezan Bank Ltd
• Front Desk and office Administration
• Assisting Customers in their branch banking needs
• Scheduling, coordination, Email management, attending calls, liaison with support teams such as IT, Product development, Area coordinators
• Data entry of all transactions
• Ensuring coordination between branch, management, executives and customers
• Guiding customers on different documents and coordinating with team members on different organizational documents
• Ensuring the branch working are organized
• Cash and non-cash transaction posting, verification and authorization
• TAT oriented customer request handling
• Carrying out the duties of answering calls, handling correspondence, and handling requests and inquiries
• Fulfill bank's KYC, EDD, FATCA, CRS and AML requirements
• Onboarding KYC for new account opening
• Ensuring enhanced due diligence while validating documents
• Customer meeting and cross sell of loans, credit cards, life insurance, auto insurance, health insurance, mutual funds, investments certificates etc.
• Record Keeping of branch files, Maintaining dual custody of vault
• Cash Management and supervision including petty cash management
• Ensuring service standards, ensuring lobby and overall branch area cleanliness
• Performance Review of staff
Education
Business Adminstration · Bachelor
2008-08-22 - 2012-07-21
International Islamic University Islamabad
Business Administration · Master
2013-02-01 - 2014-07-22
International Islamic University Islamabad