• Installed and configuring new technology to be used by the company, such as hardware, operative systems, and programs or applications. • Gives regular maintenance to existing hardware and computer systems. • Provided assistance to company staff or clients with technology-related issues: • Understand the issue and its cause; • Solved the problem; and • Explained the problem to the staff member or client. • Found solutions for any issue and implementing it. • Replaced damaged or malfunctioning parts on hardware when necessary:

• Performed first party collections by making at least 70 calls per day on an automated dialer. • Assisted borrowers over the phone via 3rd party to negotiate repayments.

• Upgraded, installing and configuring new hardware and software to meet company objectives. Processing certificates after examinations and delivered to the successful. • Designed and implementing efficient end-user feedback and error reporting systems. • Developed data retrieval and recovery procedures.

• Introduced customers to account types and banking products, such as loans and credit cards • Achieved monthly sales targets on time and supervised new employees • Managed sensitive information appropriately and confidentially