• EXECUTIVE HOUSEKEEPER – April 2018 • ASSISTANT EXECUTIVE HOUSEKEEPER - October 2015 • SENIOR HOUSEKEEPING SUPERVISOR - October 2014 • HOUSEKEEPING SUPERVISOR - October 2012 • JUNIOR HOUSEKEEPING STAFF - September 2011 Duties and Responsibilities • Daily checking of all public area, guest rooms, corridors and back of the house area, laundry, lockers and pantries. • Co-ordinate work of any outside contractors directly related to housekeeping. • Conduct daily supervisory briefings and monthly communication staff meetings. • Conduct yearly staff appraisals. • Ensure adequate stock level for cleaning supplies and equipment. • Oversea and ensure accurate documentation for lost property and distribution for unclaimed items as per policy and procedures. • Ensure all policies and procedures are checked and updated annually. • Ensure all staff is motivated and regular job training is carried out, the correct method is used as well as cleaning procedures as per standard. • Attend department heads meeting and any other meetings required. • Maintain and order required par stock level of linen, towelling and uniforms in line with budget. • Attend to any invoices received. • Ensure a regular spring-cleaning program is implemented according to the occupancy. • Carry out regular daily inspections of rooms. • Oversea the ordering of floral arrangements for public area and guest rooms. • Ensure all guest requirements are logged and followed up. • Ensure adequate staffing levels are maintained throughout the department and scheduling of vacation is during low occupancy and geared to the ever-changing volume of business. • Liaise closely with human resources in the recruitment of the staff, setting internal criteria. • Ensure all fire and safety precautions are observed and those first aid procedures are to the standard required by the company incorporating any legal requirements. • Organize control of issuance and return of uniforms. • Oversea repair and cleaning of uniforms. • Ensure efficient running of the laundry department and ensure that a ready supply of linen is always available for rooms and F&B. • Oversee all laundry and dry-cleaning operations. • Spot check and ensure the standard of laundering meets with the hotel standard. • Apply the company security procedures in relation to the resident, property including the use of handling keys or reporting suspicious incidents to the General Manager. • Liaise with outside contractor for pest control etc. • Review the standards of décor, layouts of furniture and equipment. Prepare recommendations for improvement. To be aware of any construction or refurbishment within the unit. • Handle customer queries, requests and complaints with tact, patience and courtesy, if necessary contact senior management if guest remains unhappy. • To Liaise with HR department for training needs. • Institute any system, necessary for good feedback of the information from the department e.g. hand over and key log book. • Report any signs of infestation to General Manager. • To assist the guest with all queries. • To act according to the complaint handling standards & procedures. • Carry out duties as designed by the General Manager.