Answering passengers questions prior to their flights and destination Handling inbound and outbound calls and emails for passengers Building strong relationships amongst clients.  Working in check in area, boarding gates, transfer gates and on ramp area  Issuing boarding pass and airticket for passengers. Directing clients to the boarding gates and check in areas for their destination. Responsible for the safety of passengers and their baggage. Verifying travel documents, like Visa, passport, boarding pass,airticket. Handle cash from ticket sales in accordance with company procedure. • Meet and greet customers and provide a highly visible and proactive level of customer service. • When dealing with customers, ensure that matters are handled tactfully and sensitively as appropriate and strictly follow the guidelines, procedures and instructions of the organisation. • Comply fully with procedures and instructions, instructed as part of the certified training and instruction. • Enforce safety procedures and instructions and carry out necessary procedures to ensure Selling of airticket and company products and responsible for the increase of sales.  Handling customer's complaints and follow to solve the matter.  Frontline customer service management.