SHAFIK MUTYABA
DNATA-EMIRATES GROUP , CUSTOMER SERVICE
Job Type
On the job
Location
United Arab Emirates, Dubai
Personal Advantage
My name is SHAFIK MUTYABA iam enthusiastically looking for a job that can challenge my skills and experience with ambition and characters to meet targets and goals iam keen to learning and i have team player skills
Job Preference
No Preference yet
Experience
CUSTOMER SERVICE
2016-02 - 2022-08
DNATA-EMIRATES GROUP Assistant Supervisor
Content
Answering passengers questions prior to their
flights and destination
Handling inbound and outbound calls and
emails for passengers
Building strong relationships amongst clients.
Working in check in area, boarding gates,
transfer gates and on ramp area
Issuing boarding pass and airticket for
passengers.
Directing clients to the boarding gates and
check in areas for their destination.
Responsible for the safety of passengers and
their baggage.
Verifying travel documents, like Visa, passport,
boarding pass,airticket.
Handle cash from ticket sales in accordance
with company procedure.
• Meet and greet customers and provide a
highly visible and proactive level of customer
service.
• When dealing with customers, ensure that
matters are handled tactfully and sensitively as
appropriate and strictly follow the guidelines,
procedures and instructions of the
organisation.
• Comply fully with procedures and instructions,
instructed as part of the certified training
and instruction.
• Enforce safety procedures and instructions
and carry out necessary procedures to ensure
Selling of airticket and company products and
responsible for the increase of sales.
Handling customer's complaints and follow to
solve the matter.
Frontline customer service management.
Education
CUSTOMER SERVICE, CALLS HANDLING, BUSSINES ADMINISTRATION, INTERPERSONAL SKILLS ·
2021-04-10 - 2022-04-10
EMIRATES COLLEGE
