Hiran De Silva
Hyatt Regency Dubai and Galleria , Guest service officer
Job Type
On the job
Location
United Arab Emirates, Dubai
Personal Advantage
Hi my name is hiran de Silva I have been working in hospitality industry for 5 years and have gained a lot of experience during this time and now I am currently working in Rove Hotels (Rove at the Park) as guest service office / Night Manger for the night shift I am applying for other opportunities so I could gain more experience and explore as well
Job Preference
No Preference yet
Experience
Guest service officer
2018-01 - 2020-08
Hyatt Regency Dubai and Galleria Officer
Content
Worked in Hyatt regency as a telephone operator was managing internal and external calls that are incoming in the hotel and outside giving information of the hotel and getting guest requests as well and passing to the concerned department thru the system HotSos and was using PMS (Opera) for checking rooms and details of the guest
Housekeeping attendant
2020-09 - 2021-09
Hyatt Place Al Wasal Attendant
Content
As was working as a room attendant as the tasks were cleaning rooms and giving guest requests and cleaning public areas of the hotel as well.
Guest Service Officer / Duty Manger Night Shift
2021-08 -
Rove At The Park Supervisor
Content
Joined an amazing hotel hospitality group called Rove as a guest service office worked for 8 months at the desk and now currently handling Night Shift as Acting Duty Manger in night shift
Tasks
Checking all the reports rate change rate variance rate check. Before night audit
Check in and check out of guest
Getting feedback of the stay
Allocating rooms for next day arrival
Handling guest complains and finding solutions.
Education
Science · College
-
Jennings International College
