• Took coffee, food, and other beverage orders and prepared them for customers quickly and effectively. • Maintained a clean and professional appearance and dining area for guest satisfaction. • Washed dishes and restocked the bar line for continued fast service capabilities

Coordinated orders with different areas of the company to ensure customer satisfaction. • Hands on experience broadening customer services duties throughout the club. • Managed bar revenues, ensuring that all patrons were billed and all cash properly accounted for. • Maintaining bar's stocks of supplies including spirits, beer, ice, mixers (juice, soda, bitters, garnishes, etc), supplies (straws, napkins, etc.)

• Assisted the General Manager in the preparation of forecasts and reports as well as in the development, implementation, and monitoring of the budget. • Resolved customer complaints, and anticipated potential problems by reviewing and monitoring operational issues, business flow, and associate performance. • Interviewed, selected, coached, and supported associates, ensuring they performed in accordance with the established hotel standards and values. • Slashed the number of customer complaints by 50% by ensuring that staff followed customer service guidelines. • Processed daily reports, reconciliations, journals, and others. • Handled guest complaints. • Exceeded guest satisfaction scores over 90% in all critical areas

s Barista at Bait ul Reef in Dubai Marina. Responsible for coffee, food, and other beverage orders.