Read catalogs, microfiche viewers, or computer displays in order to determine replacement part stock numbers and prices. Determine replacement parts required, according to inspections of old parts, customer requests, or customers' descriptions of malfunctions. Receive and fill telephone orders for parts. Fill customer orders from stock. Prepare sales slips or sales contracts. Receive payment or obtain credit authorization. Take inventory of stock. Advise customers on substitution or modification of parts when identical replacements are not available. Repair parts or equipment. Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints. Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken. Check to ensure that appropriate changes were made to resolve customers' problems. Determine charges for services requested, collect deposits or payments, or arrange for billing. Refer unresolved customer grievances to designated departments for further investigation. Review insurance policy terms to determine whether a particular loss is covered by insurance. Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments. Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills. Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods. Recommend improvements in products, packaging, shipping, service, or billing methods and procedures to prevent future problems. Review claims adjustments with dealers, examining parts claimed to be defective, and approving or disapproving dealers' claims. Receive payment by cash, check, credit cards, vouchers, or automatic debits. Issue receipts, refunds, credits, or change due to customers. Assist customers by providing information and resolving their complaints. Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners. Greet customers entering establishments. Answer customers' questions, and provide information on procedures or policies. Sell tickets and other items to customers. Process merchandise returns and exchanges. Maintain clean and orderly checkout areas and complete othergeneral cleaning duties, such as mopping floors and emptying trash cans. Calculate total payments received during a time period, and reconcile this with total sales. Monitor checkout stations to ensure that they have adequate cash available and that they are staffed appropriately. Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change. Request information or assistance using paging systems. Stock shelves, and mark prices on shelves and items

solicit sales of new or additional services or products. complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers. obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills. compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods. resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills. contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments. review insurance policy terms to determine whether a particular loss is covered by insurance. refer unresolved customer grievances to designated departments for further investigation. determine charges for services requested, collect deposits or payments, or arrange for billing. check to ensure that appropriate changes were made to resolve customers' problems. prepare and manage departmental budgets. supervise the activities of workers engaged in receiving, storing, testing, and shipping products or materials.