•Majorly greeting the guests at the time of Check-In & Check-Out. •Check-In & Check-Out in all forms of guests such as Walk-In Guests, Business travelers/Groups, Airlines Fleets etc. with the collaboration of Sales Department. •Rooms’ upselling & upgrading skills. •Calculating and Comparing the Last Night figures. •Having the fine knowledge of greeting the guests while on call or online with according to the standards of IHG Hotels & Resorts. •Assisting the Duty Manager or a Night Manager in all matters of hotel. •Front Office cashiering & handling of the large volume cash in different currencies. •By giving Courtesy Calls to the In-House guests, knowing their feedback regarding their stay with us.

•Assisting staff with expediting problems in payments such as (problems processing credit cards). •Check-In & Check-Out in all forms of guests such as Walk-In Guests, Business travelers/Groups, Airlines Fleets etc. with the collaboration of Sales Department. •Rooms’ upselling & upgrading skills. •Process all payment types such as room charges, cash, Foreign Currencies, checks, debit or credit card and paymaster (PM). *Calculation of Last Night figures along with Night Audit operations. *Generating and updating Heartbeat Feedbacks & Social media surveys, GSI Scoresheets. •Rooms’ allocation as per the guest preferences & requests. •Having the fine knowledge of greeting the guests while on call or online with according to the standards of IHG Hotels & Resorts. • Familiar with all the major Loyalty programmes like IHG Rewards Club and IHG Ambassador programmes. •Report accident, injuries and unsafe working conditions to manager. •By giving Courtesy Calls to the In-House guests, knowing their feedback regarding their stay with us.

•Welcoming VIP guests, tourists, athletes and spectators. • To oversee and supervise a smooth and accurate Check In/Check Out operation in the Front Office and ensure that all sections are serving as per the standards. •Ensuring guestsatisfaction by resolving and taking appropriate actions on all guest’s queries. •Rooms’ upselling& upgrading skills. • Process all payment typessuch as room charges, cash, Foreign Currencies, checks, debit or credit card and paymaster (PM). •Calculation of Last Nightfigures along with Night Audit operations. • Holding a perfect hand on operational procedures & participating in regular meetings, briefings and Trainings as scheduled. •Room’s allocation as per the guest preferences &requests. • Ensure procedures of safety & security of Key handling, guest belongings(Safe lockers, Lost Luggage) are efficiently followed. •Conducting interviewsfor Front Office Department, and assisting FOM in recruitment Process. •Creating Standards Operating Procedures (SOPS), Pre-Count & Setting up the reception, Guest Service Console. •Abide all safety rules, emergency procedures and Fire prevention regulations. • Report accident, injuries and unsafe working conditions (Fire Alarms, Bomb Threats, Burglary or death) that occurs in the premises to the Risk Manager & Front Office Manager.

• Responsible to co-ordinate and oversee all hotel operations in the absence of the General Manager or designate during nights. • The principal responsibility is safety and security of guests and ensuring the accurate and timely completion of the night audit function during the night hours. • Conduct inspections of front of house and back of house during shift, including Front Office, Housekeeping, Lobby, Food and Beverage Outlets, Public Areas, Car Parking. • Meet and Greet VIPs, and all IHG ONE Rewards Club members as per the standards of IHG Hotels & Resorts. • Handle all Complaints. • Ensure working of all Front Office Policies and Procedures. • Ensure effective shift hand-over. • Be knowledgeable of Front Office systems and know back up procedures and system recovery procedures. • Efficient check in and check-out process. • Ensuring proper arrangements for Airport Pickup • Review and monitor early morning wake up procedures. • Preparing early morning reports for General Manager and Front Office Manager (Like IHG Surveys Report, Glitch Reports, Guest Survey Index (GSI), NORE 1 Reports and Courtesy Calls Reports). • Handling Night Audit operations, (Rate Check, Credit Cards Transactions, City Ledgers, Miscellaneous postings, and Credit Limits. • Maintain correct guest registration cards. • Maintain special programs (eg: frequent flyer, IHG Rewards One, and Ambassador programs.) • Effective management of incoming and outgoing calls. • Maintain current Hotel information. • Communicate problems, resolved or unresolved to your Supervisor at shift change over and document in logbook.