I am confident that my B.Sc. in Hospitality and Hotel Administration, combined with my experience working at 5-star properties, makes me a strong fit for this position. As a guest-focused individual with a perceptive and disciplined approach, I have successfully dealt with challenging situations, including handling complaints and providing accurate information. For example, in my previous role as a front desk agent, I defused a difficult situation with a guest who was dissatisfied with their room by offering a complimentary upgrade and a personalized apology. This not only improved the guest's experience but also helped to maintain the hotel's reputation for outstanding customer service. I am excited about the opportunity to apply my skills and experience to this new role and continue to deliver exceptional service to guests.

Passionate Graphic Designer with experience in Print and Digital Design industry. Skilled in Logo Design, Branding & Identity and Art Direction. Organized & Detail-oriented, Problem solver & Multi-tasking, Autonomous & Out of the box thinker.

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I am hardworking and trust worthy and can perform multiple tasks at a time as i have 4 years of experience as a front desk customer service representative