MOHAMMED HAMEEDUDDIN
Globe ground India Pvt ltd , Passenger Service Supervisor
Job Type
On the job
Location
United Arab Emirates, Dubai
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Personal Advantage
My self Mohammed Hameeduddin basically from India completed my graduation from Osmania university in 2015 and started my career in aviation industry overall 7 yrs of professional experience
Job Preference
No Preference yet
Experience
Passenger Service Supervisor
2015-12 - 2022-06
Globe ground India Pvt ltd Supervisor
Content
Responsible for smooth flight operations and maintaining high standards of guest service. • Ensuring on-time performance and adherence to safety and statutory norms. • Supervising and motivating the team, Staff Rostering, Counter Controller, Ramp supervision. • Arrange alternate options for disrupted flights, Customer grievances redressal. • Initiate service recoveries, always Ensure Passenger Safety. • To allocate duties to Passenger Services Agents and down the line staff to ensure all areas are manned as per company standards. • To liaise with Operations Control Centre regarding flight delays and to co-ordinate with various departments viz. Engineering, ATC, Ground Handling Agents, Catering and Guest Services and make necessary arrangements. • To liaise with ATC and other authorities with regards to flight delays, cancellations. • To liaise with ATC to take necessary approvals for special charter flights and submits the DGCA approvals of schedule changes and amendments. • To deal with irate guests with regards to delays, cancellations, service-related complaints and to carry out service recovery. • Revert on mails on complaints and clarification required by Customer Relations Department on various customer complaints. • Keep track and ensure delivery of service commitments as per laid down Service
Education
B com · Bachelor
2012-08-01 - 2015-09-30
Osmania university
Popular members
Gulzar Pathan
Leads staff members who install, repair and maintain air conditioning systems in both residential and commercial buildings Routinely works directly with technicians, dispatch personnel and other managers to ensure customer satisfaction while meeting departmental goals and objectives. Communicate directly with customers, vendors and suppliers to ensure accurate communication of job or project status and requirements. Schedules, directs and supervises the HVAC technicians to effectively perform the functions of equipment repair, installation, start-up, operation, and other duties as required to ensure customer satisfaction. Communicate daily with dispatch reporting on project information, estimated time to complete jobs, labor hours and parts or material used. Reviews work orders, invoices and time reports for accuracy, and to ensure timely cash flow and maintain minimal account receivables. Specifies and makes sure that required parts are ordered in timely manner to ensure work deadlines are met. Maintains communication with vendors and factory personnel concerning warranty issues, product recall notices, operational problems with products, premature failures and other issues as they apply to products and equipment sold and serviced by the HVAC Service Department. Manage and coordinate to provide services for Sharjah Port, Hamariya Port, Sharjah Creek Customs, and Sharjah SICD Container Customs, Waqf properties and Sharjah Cooperative society’s and many more other than none contracted cash parties. Manage all installation maintenance ducting projects and repair of air condition system. Arrange and provide products like split units, vcd’s dampers cooling coils expansion vales and compressors as per requirement of the customers. I would describe myself as a competent, reliable and resilient maintenance manager who has the depth of knowledge and expertise to hit the ground running in the role. I am a strong communicator and I understand the importance of building positive relationship with staff, suppliers and contractor, I am an analytical problem solver and I can be relied upon to make decisions that are in the best interest of my employer. Over the years I have gained lots of experience in a variety of roles where the need to work to strict rules and procedures in essential and where I have to plan and organize my work in order to be effective. If you hire me I will always focus on the organizations commercial objectives. I will be frugal whilst using resources and I will ensure all the staff I am responsible for work on the time and to the highest standards achievable.
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