Training new staff. Informing Staff how to handle customer, answer questions, and accepting orders and payment. Teaching them how to prepare sandwiches, grinding and blending coffee beans, brewing coffee and tea, smoothie shake/mocktail and serving them to customers

Manage the employees on duty to ensure the highest standards of service are delivered to exceed the customer’s expectations. Ensure cash handling procedures are adhered to and point of sale regulations are followed. Take responsibility for void transactions, opening and end of the day cashing up procedures. Maintain cleanliness and hygiene standards. Monitor regularly through audit and quality checks as per brand and operational requirements, Ensure health and safety and fire regulations are adhered to within the restaurant/ outlet at all times. Give targets to team & make sure achieve during the shift & follow up, also provide on going effective feed backs to all baristas and handle customer complains, Providing and exceptional customer service to each guests.