礼宾员/行李员

Duties and Responsibilities

岗位职责：

1.At all times well groomed, have a pleasant disposition, greet guests with the most hospitable attitude upon arrival at the hotel, and willing to offer assistance at all times

时刻保持装束整洁、态度和悦，以最礼貌的方式迎接来店客人，并随时为其提供协助。

2.Maintain the entrance and main door area clean and tidy, free of obstacles and ensue that traffic through the driveway is controlled

保持入口和大门区域的整洁干净，清除障碍物，并确保车道通畅。

3.Adhere to guest contact standards at all times

时刻遵守与客人交往的准则。

4.Provide current knowledge of the services and facilities offered by the Hotel, in order to provide reliable information to guests

熟知酒店服务项目和设施情况，以便向客人提供可靠的信息。

5.Assist with heavy packages, coats, suitcase, etc. being alert to give assistance courteously and quickly, before having to be asked

主动协助客人提重包裹、拿衣服、提手提箱等，向客人提供礼貌和迅速的协助。

6.Maintain a willingness to please attitude and give undivided attention to any approaching guest

保持令人愉悦的态度并专心接待每位到来的客人。

7.Adhere to guest checking in and checking out procedures pertaining to baggage handling

在与行李相关的问题上，遵守客人入住和退房工作程序。

8.Welcome guests at the main entrance, offering the greeting appropriate to the time of day taking particular note of repeat guests and IHG Rewards Club members

在正门处欢迎客人，按具体时间段向客人发出合适的问候，特别要注意常客和忧悦会会员。

9.Assist arriving and departing guests by opening and closing car and taxi doors

为来店和离店的客人开关汽车及出租车门。