Job Description
Answer, record, and process all guest requests, questions, or concerns via telephone, email, chat, and mobile communication devices. Operate telephone switchboard, process guest requests for wake-up calls, and connecting and directing calls to the appropriate extension. Receive, record, and relay messages accurately. Log all guest requests or issues into computer, contact appropriate individual or department (e.g., Bellperson, Housekeeping), and follow up with guest to ensure their request has been resolved to their satisfaction. Provide information to guests about room features, property amenities, and local areas of interest. May process room service orders, answer questions on menu selection and record transactions in point-of-sale system. Assist guests with accessing internet and guestroom entertainment.
The hotel showcases 200 beautifully appointed guest rooms and suites, some with terraces and five unique food and beverage outlets including a signature restaurant, cocktail bar, Pool Bar and rooftop terrace, together with an outdoor pool, state-of-the-art gym and spa. Flexible studios with over 350 sqm of dedicated space host creative meetings and events for large or small groups.
Set in a tranquil square surrounded by historic buildings, The Madrid EDITION is near Puerta de Sol in the heart of the Spanish capital, one of the city’s most famous sites, and within walking distance to The Golden Triangle of Art – three of most important art museums in Madrid.
The hotel manifests the people and the culture of the city and is synonymous to a stunning microcosm of one-of-a-kind food, beverage and entertainment offerings, innovative design, and luxury service. The Madrid EDITION is the second EDITION Hotel in Spain, following the successful opening of The Barcelona EDITION in 2018.
