Job Description
Under the direction of the Assistant / Director of Housekeeping, the Housekeeping Manager is responsible for managing the daily operation, focusing on the guest experience by executing and driving the Housekeeping Department service, quality standards and employee engagement activities. The scope includes maximising revenue and profitability, managing costs and productivity.
Develops detailed understanding of the market and guests’ need
Monitor Housekeeping personnel to ensure rooms, and particularly those of priority members, known repeat guests and other VIP’s receive special attention with preferences noted
Leading employee engagement activities
Delivery of hotel-wide and departmental communication
Conducting Annual and Mid-Year Performance Reviews
Coaching and offering regular feedback sessions to employees
Implementation of departmental specific training programmes
Budgeting and forecasting
Implementation and maintenance of brand standards and standard operating procedures
Implementation of quality assurance programmes - I Toolkits
Conducting market and competitor analysis
P&L analysis including productivity and cost management
Implementation and maintenance of brand standards and standard operating procedures
Challenges the way things are done; identifies areas requiring change and suggests ideas to support the change
Identifies opportunities to improve profitability of own area
A glittering waterfront hotel in Dubai Festival City for business success, fine gastronomy and relaxation.
Set on the winding banks of Dubai Creek, Crowne Plaza® Dubai Festival City hotel has spectacular waterfront views. Whether unwinding by palm trees next to a 25-meter pool or relaxing in your chic room, you can gaze across the glistening creek and watch abra water taxis float along. Glass and wood create an airy, modern feel in the hotel, and the Festival City location means you can enjoy being in the centre of Dubai International Airport , The DIFC and Burj Khalifa are less than 15 minutes away without traffic.
Business travellers can meet informally over a coffee in Mazar Lounge. Wi-Fi and valet parking are complimentary, and our concierges are on hand to help with transport around Dubai. The hotel’s multi-story conference facility, with nine meeting venues for up to 1,300 guests is designed to impress.
If you are staying in Dubai for pleasure, enjoy a buffet breakfast at all day Mediterranean restaurant Zaytoun before strolling across the walkway from the hotel to Dubai Festival City. Jog in the gym and relax in the spa. Fancy a night of fun? Head to Belgian Cafe for themed nights and live entertainment.
