Job Description
The Guest Relations Officer trainee is responsible in ensuring the overall well being of guests in terms of customer satisfaction and comfort, and that all guest requirements are fulfilled in the most efficient and timely manner in accordance with the policy established by Shangri-La Qiantan and Shangri-La Hotels & Resorts. She/He is also to established and maintain greater customer interaction in order to create a warm and welcoming atmosphere for all patrons of the hotel. Is responsible to obtain feedback proactively at all the times in readiness to address any guest concerns and to disseminate the relevant information pertinent to all respective departments. Sells accommodation in such a manner to maximize revenue and occupancy. Cross sell other areas of hotel such as F&B, Manager on Duty and others
Core Competencies:
1. Guest Services
2. Check In / Check Out
3. In house guest service
4. Other Duties
以“焕活”为设计理念的上海前滩香格里拉 ，将“海派文化”与“绿色自然“巧妙结合，打造出别具匠心的感官体验。酒店拥有585间客房，4间特色餐饮场所，超过2000平方米的康体中心及超过7000平方米的会议宴会场地，以满足不同客人的需求。
在这里，客人可以享用丰富多元的精致料理。全日制餐厅“前香汇”的多个开放式档口为客人提供精选环球美食。主打新淮扬菜的中餐厅“香聚江南灶”延续香格里拉集团对中餐烹饪一贯的高品质追求，旨在让客人享受到至臻的创意淮扬美味。一楼的酒吧“GardenLab”让客人仿佛置身于天然植物园中。招牌草本系鸡尾酒、品类丰富的葡萄酒及其他酒水饮品将令珍贵的小酌时光更显灵动惬意。大堂酒廊设有多个独特的餐饮体验区，包括咖啡吧“Stir & Sip”、茶吧“香遇茶事”、鲜花及水果店“花芊语”，客人可在充满轻松写意的氛围中享受芬芳茶韵、醇香咖啡和自制烘焙糕点。
位于7层的豪华阁贵宾廊为入住豪华阁楼层的客人提供更加私密的休憩空间。透过落地玻璃窗，或踱步至户外“浅氧花园”，客人可感受到喧嚣都市中难得的片刻宁静。回到舒适静谧的客房，您可伴着窗外迷人的滨江景致，为美好的一天画上句点。
上海前滩香格里拉，以发自内心的真诚关怀为您创造难以忘怀的入住体验。
