Job Description
PROFILE
JOB DESCRIPTION
Role Mission
As a Client Advisor, you will ensure that our client service expectations are exceeded in a personable, playful, and engaging way, enabling you to deliver your individual and team goals.
Responsibilities
Achieve individual and store objectives
Connect with clients in an engaging emotional way to provide an exceptional and memorable client experience
Engage with all clients and develop long lasting relationships
Maintain relations with clients through regular communication and connection via email, phone, messages, or personalized notes
Master and transmit our brand history and heritage
Highlight our product categories through your product knowledge and storytelling
Develop and grow your client book, updating client information on the relevant company tools
Perform as a team player, participating and collaborating in all activities contributing to the overall objectives of the store
Actively participate in visual merchandising in accordance with LOEWE’s visual standards
Maintain products in an efficient, clean, secure, and organized manner; front and back of house
Support with inventory management and ad hoc back of house tasks
Follow the company’s policies and procedures including LOEWE’s standards in terms of grooming and behavior
Key Requirements
Proven experience in achieving individual goals and contributing to team results
Experience within a similar customer centric role
A deep interest in Fashion, Art, and Culture
Be naturally inclusive and open minded
Confident, service orientated, adaptable and empathetic in style and approach
Effective communication skills with the sensitivities to build and maintain a client portfolio
Results driven with a commercial mindset without compromising on the Team Player attitude
