Job Description
*Role Description:
-Responsible for supervising the Guest Engagement Agents in ensuring a smooth operation. To create a unique point of contact for our guests, prior, during and after their stay; ensure that all preferences and requests are anticipated and met; offer undivided attention to all guests visiting ------Paramount Hotel and build lasting relationships by following our core values.
*Functional Accountabilities:
-Ensure Guest Engagement team reviews and updates arrivals lists for the following day, and all departments are informed via daily ‘VIP’ lists
-Ensure that pre-arrival calls are conducted by the Guest Engagement team and to contact personally highlighted VIPs prior to their arrivals
-Ensure that all VIP arrival units for the day are checked by him/herself and the team, ensuring timely readiness, presence of preferences and condition of room
-Along with Assistant Producer on Location Services, Transportation Manager and Duty Manager of the day, to ensure full preparation and effective running of the operation and VIP check in process
-Perform any related duties and special projects as requested
-Ensure permanent lobby presence of Guest Engagement team
-Ensure that each guest is escorted by doorman to the reception desk and introduced properly
-Ensure that curb side guests and Top suite guests are offered in room check in or in the VIP lounge
-Build and maintain a welcoming and close relationship with Hotel clientele
-Ensure all guests are contacted for courtesy on daily basis and to contact personally, VIP, special attention, and complaint guest
-To be visible and available to our in-house guests, making regular contact and obtaining feedback on the hotel facilities and services
-Ensure that Guest Engagement team updates and maintains guest profiles and accurate guest history records, including the recording of guest information received from other hotels or departments
-Spot-check the delivery of amenities of in-house long-staying guests
-Follow up with the operational departments of hotels of guest complaint resolution
-Ensure that no guest leaves dissatisfied, by maximizing closure of guest complaint
Ideally located in the vibrant Downtown Dubai, your stay and experiences at DAMAC Hotels & Resorts is designed to make you feel at home, raising the bar for luxury hospitality in Dubai.
The Luxury of Choice
Different guests have different requirements. It’s this simple insight that has inspired the 4 distinct DAMAC Maison hotels. Each hotel provides distinctive experiences, environments and services that are creative, innovative, indulgent and enriching.
The Luxury of Location
Our Dubai hotels are located in and around the prestigious Downtown district, with stunning views and easy access to Dubai’s key attractions. Our best hotels in Dubai ensure you are never too far from the action, and we consistently deliver the ultimate guest experience in the finest locations.
The Luxury of Space
Our hotel apartments in Dubai offer spacious suites and are available in a variety of arrangements, from studios to three-bedrooms. Each living space has separate lounge and dining areas, as well as a fully equipped kitchen for added convenience. Counted among some of the best hotels in Dubai, DAMAC Hotels & Resorts offer luxury spaces combined with genuine hospitality experience that’s heightened at many levels.
The Luxury of Simplicity
All our properties are linked by a single reservation system that gives the best rates across our hotels in Dubai. This makes it easy for guests to make the right decision, and becomes the preferred way to begin and continue their DAMAC Hotels & Resorts experience.
The Luxury of Special Moments
Feel at home with your family at DAMAC. Our hotels are constantly rated among the best family friendly hotels in Dubai, offering complimentary kids club, as well as outdoor play areas. All of our Rooms and Suites are superbly comfortable, spacious and most have adjoining lounge areas, dining areas as well as fully equipped kitchens.
The Luxury of Brand
DAMAC Hotels & Resorts is a part of DAMAC Properties, established in 2002. With a well-cemented reputation for building luxury homes, DAMAC Properties extended its high-end offering into hospitality in 2011, with the launch of DAMAC Hotels & Resorts. Our vision is to be the number one global developer and operator of luxury hotel apartments in Dubai and around the world, and we already have five properties in our portfolio, with many more to be unveiled in the near future.
