Job Description
As a Spa Receptionist you will be responsible for managing and organizing the reception area, delivering the highest standard of customer service and creating an atmosphere that is warm and welcoming. Reflective of the positive image of the Company. It is critical that Spa Receptionists are able to establish interpersonal relationships with customers and all team members, being the first point of contact in the Spa. You are also responsible for monitoring day to day reception operations at the assigned branch including scheduling breaks, ensuring balanced bookings and room assignments.
Responsibilities:
-Receive payment by cash, credit card, vouchers and ensure all methods are valid / approved, received in full & recorded as per our standards
-Ensure that all revenues arising from Spa activities are properly registered at the close of each shift
-Enter transaction in the cash register and provide customers with the total bill
-Update data for all daily, weekly and monthly reports as requested by Spa Producer or Spa Supervisor, ensuring all information is sent on time and checked for accuracy
-Where needed by team members, report / communicate any stock shortages, requests for orders or transfers and any maintenance related issue in line with our procedure
-Report and record all members/client challenges in line with Pause Spa policies & procedure and inform the Spa Producer of all situation whether resolved or not.
-Establish long term professional relationship with Pause Spa clients, employees, and business partners
-Ensure the efficient smooth running of the day-to-day operation, service, cleanliness and safely in the reception area
-Following all company policies & procedures as outlined in Spa Receptions SOP’s, Checklists and Management Expectations.
-Provide outstanding customer service Pause Spa clients all times
-Have a complete knowledge of all spa treatments, promotion and loyalty / membership program including prices, durations, benefits, term & condition etc;
-Ensure client records are completed for the therapist to conduct a thorough screening prior to commencing the treatment
-Be flexible and accommodating with all requests made by direct Supervisor or Spa Producer relating to branch assignment, shift schedule and any other job related tasks
-Prepare weekly and monthly orders and monitor its stock, ensure economical use of the stock
-Drive business and loyalty through exemplary guest service including remembering and showing recognition to regular clients, updating client record with preference, and ensuring therapist are aware of all client preference prior to the guest arrival
-Ensure spa appointments, therapist breaks and rooms assignments are scheduled efficiently and in manner that allows us to maximize potential booking and where required contact guests suggest amending timings
-Ensure team members follow Pause Spa standard: grooming, client profile and history, consultation, journey, treatment.
-Monitor schedules and bookings for upcoming days
-Creation of monthly spa roster
Ideally located in the vibrant Downtown Dubai, your stay and experiences at DAMAC Hotels & Resorts is designed to make you feel at home, raising the bar for luxury hospitality in Dubai.
The Luxury of Choice
Different guests have different requirements. It’s this simple insight that has inspired the 4 distinct DAMAC Maison hotels. Each hotel provides distinctive experiences, environments and services that are creative, innovative, indulgent and enriching.
The Luxury of Location
Our Dubai hotels are located in and around the prestigious Downtown district, with stunning views and easy access to Dubai’s key attractions. Our best hotels in Dubai ensure you are never too far from the action, and we consistently deliver the ultimate guest experience in the finest locations.
The Luxury of Space
Our hotel apartments in Dubai offer spacious suites and are available in a variety of arrangements, from studios to three-bedrooms. Each living space has separate lounge and dining areas, as well as a fully equipped kitchen for added convenience. Counted among some of the best hotels in Dubai, DAMAC Hotels & Resorts offer luxury spaces combined with genuine hospitality experience that’s heightened at many levels.
The Luxury of Simplicity
All our properties are linked by a single reservation system that gives the best rates across our hotels in Dubai. This makes it easy for guests to make the right decision, and becomes the preferred way to begin and continue their DAMAC Hotels & Resorts experience.
The Luxury of Special Moments
Feel at home with your family at DAMAC. Our hotels are constantly rated among the best family friendly hotels in Dubai, offering complimentary kids club, as well as outdoor play areas. All of our Rooms and Suites are superbly comfortable, spacious and most have adjoining lounge areas, dining areas as well as fully equipped kitchens.
The Luxury of Brand
DAMAC Hotels & Resorts is a part of DAMAC Properties, established in 2002. With a well-cemented reputation for building luxury homes, DAMAC Properties extended its high-end offering into hospitality in 2011, with the launch of DAMAC Hotels & Resorts. Our vision is to be the number one global developer and operator of luxury hotel apartments in Dubai and around the world, and we already have five properties in our portfolio, with many more to be unveiled in the near future.
