Job Description
1. To execute all mise-en-place duties and responsibilities as directed, on time, according to the predetermined standards.
2. To engage in food and beverage service delivery as per the predetermined standards and sequence.
3. To have thorough knowledge of the menu, drinks list and wine list and to be able to respond to guest inquiries.
4. To ensure that guests expectations are met or exceeded by providing an efficient, friendly and attentive service.
5. Liaises with the kitchen, stewarding, bars and housekeeping in operational matters to ensure the operation runs smoothly.
6. Checks and collects supplies from the stores according to hotel procedure.
7. Maximizes revenue in the outlet by implementing up selling procedures.
8. Helps maintain the outlet in top physical condition by reporting any engineering or housekeeping defects to supervisors.
9. Helps maintain standards of cleanliness by carrying out front and back of house cleaning duties as directed.
10. Handles customer complaints if possible, or reports them to supervisors.
The Banyan Tree Hotel (Hangzhou Xixi Yuerongzhuang) is located in the Xixi National Waterway Park on the west side of Hangzhou. Nearby places of interest include the Lingyin Temple, West Lake scenic area, Hangzhou Botanical Garden, Su Di Causeway, Baochu Pagoda, the Broken Bridge, and Long Jing Tea Museum. It is about 30 kilometers from the Xiaoshan International Airport. Opened in 2009, the hotel features 73 spacious guest rooms, suites and villas, equipped with high-speed Internet, cable television, mini-bars, coffee/tea makers, air conditioning, direct-dial telephones, and in-room safes. Bathrooms include bathrobes, complimentary toiletries and hair dryers. Wake-up calls and room service are available. The hotel property includes a swimming pool, fitness center, Chinese and western restaurants, bars, lounges, BBQ dining, concierge service, multilingual staff, currency exchange, library, yoga sessions, aerobic classes, kid’s club, beauty salon, laundry service, tour desk, babysitting, and parking. Event facilities include a ballroom and three meeting rooms.
