Job Description
1.Achieve positive outcomes from Guest queries in a timely and efficient manner
2.Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required
3.Ensure Front Office Manager is kept fully aware of any relevant feedback from guests and, or, other departments
4.Demonstrate a high level of customer service at all times
5.Attend appropriate training courses, when required, and assist with departmental English training and development efforts.
6.Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties
7.Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
8.Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
9.Assit with FOM to improve NPS score.
10.Act in accordance with policies and procedures when working with front of house equipment and property management systems
11.Follow company brand standards
12.Assist other departments, as necessary 13. Other work assigned by GM or FOM.
Park Plaza Beijing Science Park is a international brand hotel, which is managed by Radisson Hotel Group (RHG) (one of top 10 hotel group in the world). Conveniently located in the heart of Zhongguancun Silicon Valley, Park Plaza Beijing Science Park welcomes today’s business and leisure traveler providing warm authentic Asian hospitality. The hotel offers easy access to the CBD, Beijing Capital Airport and many of Beijing’s cultural and historical attractions including the Forbidden City, Summer Palace and Great Wall. The hotel is located close to renowned centres of learning, Tsinghua University, Peking University and Beihang University. The "Bird Nest", "Water Cube" and CNCC (China National Convention Center) are within 10 minutes drive of the hotel.
