Job Description
1. To maintain a high customer service focus by approaching your job with the customers always in mind.
2. To have a positive impact, taking personal responsibility and initiative to resolve issues, always clearly communicating with both customers and colleagues.
3. To contribute ideas and suggestions to enhance operational/environmental procedures in the Hotel.。
4. To actively promote the service and facilities of the Hilton Hotels to guests and suppliers of the hotel.
5. To perform all duties and responsibilities in a manner that ensures your safety and that of others in your workplace.
6. Confidently knowing the food and beverage menu contents and be able to explain them in detail to guests.
7. Understand dietary requirements and offer appropriate suggestions.
8. By completing checklist in product knowledge.
9. Be able to make suggestions on the menu that might suit guests of different nationalities.
10. By knowing menu items of all other outlets to recommend guests to other outlets.
11. Confidently knowing opening hours of all restaurants & Hotel outlets.
12. Being able to recommend other restaurants & city attractions to Hotel guests.
13. By completing checklist on preparing the restaurant for service.
14. Greet guests with a smile, offer assistance with coats, bags etc., and introduce yourself.
15. Ensure all guests are escorted to a table, asked if they would prefer smoking or non smoking.
16. Follow up any guest questions or queries immediately and if you don’t know the answer, check with your Manager.
17. Ensure all service procedures are carried out to the standards required.
18. Make sure all areas are cleaned and maintained in accordance with operating procedure.
19. Take personal responsibility for the service experience of all guests in your designated area.
20. Smile & wish all guests a nice greeting as they enter & exit the restaurant, even if they are not designated to your section.
21. Give guest service the highest priority.
22. Display professional behavior at all times.
23. Avoid offensive or impolite language.
24. Report any accidents/incidents to Manager.
25. The management reserves the right to change / extend this job description if necessary at any point of time during her / his employment.
26. Carries out any other reasonable duties and responsibilities as assigned.
Hilton Hangzhou Xiaoshan is conveniently located in the newly developed CBD of Hangzhou Xiaoshan, Adjacent to one of the most dynamic high-tech industry development zone—— Binjiang District, offering easy access to local attractions by taking Line 1 Subway.
Hotel has 297 well decorated and equipped guest rooms, two restaurants and a lobby bar for fully service, is projected to open at the second quarter , 2018.
We are currently looking for highly motivated talents to join our Hilton big family, provide the foundation for memorable travel experiences and values every guest who walks through its doors.
