Concierge/Concierge Supervisor

Negotiable
Experience
Unlimited
Job Type
Full Time
Location
United Arab Emirates, Abu Dhabi
Job Description
JOB ROLE

As a concierge, you are responsible for welcoming the guests at the entrance and arranging bellboy to assist the guests’ baggage/luggage. Monitor the lobby area, and the main entrance area up to the roundabout and ensure it is kept clean, neat, and tidy at all times.

As a concierge supervisor, you will oversee the operations of a concierge desk in the hotel. You will also manage a concierge team, but also interact directly with customers to answer their questions, provide information about local attractions, and offer reservation services.



JOB RESPONSIBILITIES


To be efficient and professional in dealing with situations involving any aspects of the Concierge section and where the reputation and image of the Armed Forces Officers Club are represented.
Ensure that bellboys are following their responsibilities of counting baggage/luggage, loading correctly, and taking it in elevators only.
To check whether bellboys ensure that baggage/luggage is properly placed on the trolley and the luggage rack in the guest room.
Follow up whether bellboys fulfil their responsibility of showing the guests amenities placed in the room including TV, Mini Bar, curtain and information of Quran, prayer mat, etc.
Check with the concerned department whether Bellboy distributes mail messages promptly and as per the required standards.
Responsible to keep the Concierge baggage room neat and clean at all times.
Implement standard on courtesy calls and follow upon departure date and time.
Meet and escort guests as and when required.
Responsible for the Concierge to ensure that a bellboy is scheduled at all times and is seen throughout the shift.
Ensure the general office, business lounge, and meeting room environments are clean and functional
To oversee the concierge operations, doormen, and bellmen, to supervise the area ensuring that all standards and procedures are fully known and followed.
To ensure that all necessary equipment is maintained properly with sufficient stock for day-to-day operations.
To ensure that all sections have proper coverage of staff at all times.
Stay current and up to date with all hotel services as well as daily VIP requests and special events.
Ensure orderliness and safety guidelines around the lobby and front door areas.
Provide support to Management as required, in cases of emergency.
Project a professional manner with an emphasis on hospitality and Guest service.
Handles guest complaints and solve the problem to the degree possible
Abu Dhabi icon for a quarter-century where memories live on, Armed Forced Officers Club & Hotel now begins its next chapter as Erth. Erth means “legacy” in Arabic, Erth is a modern oasis of bespoke Emirati hospitality, cuisine and recreation that builds upon the enduring legacy of the founding father of the UAE, His Highness Shaikh Zayed bin Sultan Al Nahyan. This unique landmark destination features a five-star resort, 6 vibrant restaurants and 17 diverse venues including a 2,800 sqm ballroom, cinema hall and theatre.

The newly expanded 9,000 sqm CPU(Central Processing Unit) will enable Erth to triple its catering capacity to deliver culinary excellence at an even greater scale. Erth’s broader service offering includes long-term facility management and other essential support functions including cleaning, laundry, light maintenance and recreation management.

Etizan, meaning equilibrium in Arabic, is Erth's fitness offering that enhances its members and guests' wellness goals by creating a balance via exercise, nutrition, and wellbeing, allowing them to become the best version of themselves. The 58,000sqm expansive facility also includes a 50m, 8 lane Olympic sized indoor swimming pool, dedicated training studios, padel tennis facilities, and indoor (air-conditioned) and outdoor artificial and natural football pitches. Dedicated facilities for gymnastics, aerobics, squash, bowling, tennis, track and field, volleyball, basketball and shooting complete the gamut of experiences, together with sports massage services, steam bath and Jacuzzi areas to support post-workout recovery. Soon to come is an outdoor swimming pool and the opening of a Blue-flag certified 1km stretch private beach offering a wide variety of watersport activities for a perfect family day out.

Expanding its services in hotel management, Erth also manages the four-star hotel Remal Hotel bringing a refreshing, boutique stay experience to the heart of Al-Ruwais, Abu Dhabi.