Front Office MT

Management Trainee - Front Office
To assist in the smooth and efficient running of the Front Office Department within the Rooms Division.
Assists in the preparation and updates of the Front Office Departmental Operations Manual.
Assists to conduct regular communications meetings and ensures that departmental briefings and meetings are effective and conducted as necessary.
Ensures information on restaurants, hotel facilities and other miscellaneous are updated periodically.
Submits all guests/employees incident reports.
Ensures that all Front Office employees deliver the brand promise and provide exceptional guest service at all times.
Ensures Front Office employees provide excellent service to internal customers as appropriate.