Job Description
"1. Welcome not only for VIP, but all the guests to the organizational and also bid them good bye when clients are leaving
2. Ensure VIP clients enjoy themselves throughout their stay within the premises
3. Inform VIP guests about details of the services provided
4. Act as escort for VIP clients to and from their seats
5. Get adequately informed about facilities in the organization
6. Keep communication with the leader, and also provide the later with detailed report about events and activities.
7. Keep clients happy all through their stay to ensure they come back for more patronage
8. Provide guests with high attention to ensure they enjoyed the best service.
9. Assist the head of event sales to follow up and complete the event，ensure the activity with high stander.
10. Recommend hotel related product to potential guests.
11. To handle guest complaints, inquiries, and comments, log them and initiate appropriate action and follow up.
12. To maintain an up to date files and information on tours, sightseeing and points of general interest and make the necessary bookings when requested.
13.To update the guest preference and information into Opera system.
14. To take and forward messages accurately and in a timely manner.
15. Handles customer complaints if possible, or reports them to supervisors.
"
The first Banyan Tree complex hotels in Suzhou, Jiangsu Province - Banyan Tree Suzhou Shishan and Ailona Suzhou Shishan will officially open in the first quarter of 2024. The hotel is located in the high-tech Zone Shishan Cultural Square - the former site of Suzhou Paradise, adjacent to Shishan Park and Suzhou Museum West Hall.
The design of the hotel integrates the classical garden art, takes the traditional architecture as the carrier, adopts the courtyard layout, integrates the architecture with the natural landscape, creates a modern hotel with the meaning of Soviet-style garden, and creates an elegant and poetic refuge for the guests in the city.
The hotel has 213 modern deluxe rooms, including 60 suites and villas at Banyan Tree and 153 rooms and suites at the Angona Hotel, as well as a 600-square ballroom. The hotel is built by the mountains and the water, guests staying here can enjoy the beauty of the mountains and rivers of Shishan Park, and can also start a humanistic and artistic journey in the museum, science and technology museum and art theater."
