Job Description
Reports directly to and communicates with the Front Office Manager on all pertinent matters affecting guest service and hotel operations.
• Cooperates, coordinates and communicates with other hotel departments as required.
• Reacts to situations to ensure guests receive prompt attention and personal recognition throughout the hotel.
• Responds to guest needs and resolves related problems.
• Supports and assists Front Office personnel and all departments at peak periods.
• Ensures VIPs and priority club guests receive special attention.
• Assists Guest Relations in greeting, rooming, and sending off VIP guests.
• Keep nice uniform, hygiene, and appearance.
• Promotes inter-hotel sales and in-house facilities.
• Fully conversant with all hotel emergency procedures.
Crowne Plaza Shenzhen Longgang City Centre (Shenzhen Longgang Zhujiang Huangguang Jiari Jiudian) is located in the business centre of Longgang District. It is about 1.2km far from Metro Line 3 “Longcheng Square Station”, and about 3km far from Longgang city terminal (to take the airport shuttle bus) and 33km to Shenzhen North Railway Station.
The hotel offers a wide range of guest rooms, dining choices include five restaurants and bars, modern Fitness Centre with 180 sqm indoor swimming pool. With 11 meeting rooms covering an area of 2,700 sqm (29,062 sq ft), the hotel provides guests with solid venues in which to hold board meetings, product launches, theme parties and annual meetings.
