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1.Develop a thorough knowledge of room locations, room types, rates, discounts, hotel facilities and their hours of operation, special promotions etc; 2. Go through relevant information about arrivals during shift; VIP, SPG member, regular guests, groups, etc. Room status functions; 3.Greet arriving guests with a smile and eye contact using the guest’s name; 4.Resolve guest complaints, without involving Team Leader if possible. When needed, refer the matter to the Team Leader or Duty Manag...

FO Management Trainee

FO To assist the Guest Service Manager in all aspects related to guest service, provide a high quality guest services. He/she must be knowledgeable with front desk daily operation routine, should be capable of handling basic complaints and problems to the guest's satisfaction.

Le Meridien Hangzhou, Binjiang

China, Hangzhou

FO Management Trainee

To acquire and put in practice the operational skills in Front Office Department.

Hyatt Regency Shanghai Global Harbor

China, Shanghai

Four Seasons Hotel Guangzhou

China, Guangzhou

To handle, assist, and look over all guests To ensure guest satisfaction and loyalty Responsible for daily operations of the guest Relations section /Western Restaurant Welcoming and escorting VIP guests and ensuring their stays are comfortable Acting as the center for guest inquiries, complaints, and any assistance required Provides courteous and efficient service and if possible To comply with every guest request Greet and Welcome guests in a courteous and friendly manner

Hilton Ningbo Dongqian Lake Resort

Guest Relation Officer MT

2500 - 2501 CNY

"• Plan and co-ordinate the provision of friendly, efficient services to the guests • Schedule activities for the guests • Plan and co-ordinate all promotional activities targeting our clients • Trace relevant statistics about the clientele • Co-ordinate and supervise all activities for the guests • Assist with check-ins/check-outs of the clients • Greet guests upon arrival • Assign the room for the guests • Cover the guest relations counter • Assist the guests with airline bookings and...

Intercontinental Jinan City Center

Guest Service Agent MT

"1. Welcome incoming guests, and see off guests when they are leaving, and invite them back soon. 2. Conduct English training courses for hotel staffs, teaching simple English conversations. 3. Interact with guests, get to know each other and become friends, help the hotel to obtain good comments on various website platforms. 4. Welcome or see off guests at the restaurant, assist staffs to complete the work of receiving tables. To assist manager in the Rooms Department and Food and Beverage...

Wyndham Grand Hotel Taiyuan

Guest Relations Officer MT

Reports directly to and communicates with the Front Office Manager on all pertinent matters affecting guest service and hotel operations. • Cooperates, coordinates and communicates with other hotel departments as required. • Reacts to situations to ensure guests receive prompt attention and personal recognition throughout the hotel. • Responds to guest needs and resolves related problems. • Supports and assists Front Office personnel and all departments at peak periods. • Ensures VIPs and...

Crowne Plaza Shenzhen Longgang City Centre

China, Shenzhen

Front Office Management Trainee

2500 - 2501 CNY

Maintain daily working at front desk to assist front office manager in increasing the hotel’s profitability. Most important to serve a good service and ensure guest stays at Radisson Collection Hotel, Hyland Shanghai are comfortable and an experience to remember. Monitors guest service constantly, ensuring that at all times maximum guests satisfaction is being achieved through guest’s recognition and prompt cordial attention. Works closely with departments to make sure guest satisfaction a...

Radisson Collection Hotel, Hyland Shanghai 上海丽笙精选海仑宾馆

China, Shanghai

Maintains a clean kitchen, properly washes and sorts soiled dishes. Keeps the dish area free of clutter and organized. Sets up dish stations, including dish machines and sinks. Maintains clean/dry floors throughout the shift.

Al Fico d'India da Gabriella