 The Seller Support Associate acts as the primary interface between Amazon and our business partners or customers  The Seller Support Associate will be responsible for providing timely and accurate operational support for merchants Selling on the Amazon platform ensuring proper customer satisfaction and customer focus  We are expected to address chronic system issues, provide process improvements, develop internal documentation, and contribute to a team environment  Provides prompt and efficient service to Amazon Sellers and Merchants including the appropriate escalation of Sellers’ issues by maintaining good relationship  Contributes to a positive team environment and proactively aids team members with difficult contacts as needed  Maintains a positive and professional demeanor always portraying the company in a positive light and effectively managing sensitive issues

 Issuing purchase requisitions (PR) to procurement department by planning material requirement ensuring the risk of running out of stock in stores and follow up processed orders and monitor delivery of back orders  Compare Invoice/Packing list/ Purchase Order while receiving materials. Inspect deliveries for damage or discrepancies, report those to procurement for replacement or reimbursement and record  Monitor and review the excess and obsolete stock, monitoring of aged stock and take necessary actions/ advise for effective inventory control also ensure physical stock facilitates the movement products basis of FIFO (First in First out)\FEFO (First Expiry First Out)  Create Goods Receipt Number (GRN) for the newly arrived stocks and run periodic cycle count checks  Prepare management reports and inventory forecast report as per order schedule and business\warehouse operations  Day to day update of stock report in time like Raw materials, WIP goods, Finished, Consumable, Spare parts & Stationary through MR, GRN, Material Return in Excel file & ERP software. Physical reconciliation of stock balance in every weekend and month end  keeps track of the goods and supplies in a store\warehouse and manage orders to facilitate management of supply chain  Undertaking a proper system of inventory control, maintaining receipts, records, and withdrawals of the stockroom and set proper KPI’s  Maintain operational standards in compliance with store audits  Ensure adequate record keeping and manage all documentation to confirm proper stock levels and maintain inventory control also ensure people follow a safe working procedure inside warehouse