Tafadzwa Jeki
Wild & Free Game Lodge / Wings & Water Guest House, South Africa, Assistant Manager
Job Type
On the job
Location
South Africa, Pretoria
Chat
Personal Advantage
I really enjoy networking with people and my career highlight was when I got selected to work for a multinational hospitality company that was accommodating guests from all around the world throughout the just ended FIFA World Cup in Qatar. I am a very hands-on person who loves a challenge and I thrive working in a fast paced environment so I relish being the contact point for hundreds of guests daily.
Job Preference
No Preference yet
Experience
Assistant Manager
2011-03 - 2022-09
Wild & Free Game Lodge / Wings & Water Guest House, South Africa Assistant Manager
Content
Assisted the Department Managers to manage the overall day to day running of all aspects of the hotel, including occupancy and F&B. Supervised and directed the overall performance of the hotel team to ensure hotel profitability. Supported the departmental Managers in recruitment, training, appraisals and development in order to maintain a highly motivated and committed team. Dealing with guest issues promptly and responding to guest questionnaires. Assist the Hotel Manager in ensuring the financial obligations of the property are met and exceeded in terms of revenue generation and budget control. Ensuring all Health and Safety procedures are implemented according to company standards.
Duty Manager
2022-10 - 2023-01
The Living Adventure Managed by Accor Manager
Content
Oversaw the Front Desk operations and maintained a high level of customer service at all times. Ensured Hotel standards were delivered constantly and that the department met its quantitative and qualitative targets. Handled guest complaints and resolved them in a timely manner. Monitored the communication, coordination and cooperation between departments for smooth and efficient operations. Upheld compliance with property standards, including all health and safety regulations, policies and procedures. Upsold the hotel’s facilities and services. Controlled cash management as well as maintained accurate records of cash and credit transactions, processing payments, and ensuring that all transactions are properly recorded. Checked SOP implementation in all departments during routine operational checks. Supported, led and motivated a strong team. Checked that the premises were in operative condition and able to receive and serve guests with service excellence.
Education
National Diploma in Tourism Studies · College
2001-01-08 - 2004-03-11
Popular members
Gulzar Pathan
Leads staff members who install, repair and maintain air conditioning systems in both residential and commercial buildings Routinely works directly with technicians, dispatch personnel and other managers to ensure customer satisfaction while meeting departmental goals and objectives. Communicate directly with customers, vendors and suppliers to ensure accurate communication of job or project status and requirements. Schedules, directs and supervises the HVAC technicians to effectively perform the functions of equipment repair, installation, start-up, operation, and other duties as required to ensure customer satisfaction. Communicate daily with dispatch reporting on project information, estimated time to complete jobs, labor hours and parts or material used. Reviews work orders, invoices and time reports for accuracy, and to ensure timely cash flow and maintain minimal account receivables. Specifies and makes sure that required parts are ordered in timely manner to ensure work deadlines are met. Maintains communication with vendors and factory personnel concerning warranty issues, product recall notices, operational problems with products, premature failures and other issues as they apply to products and equipment sold and serviced by the HVAC Service Department. Manage and coordinate to provide services for Sharjah Port, Hamariya Port, Sharjah Creek Customs, and Sharjah SICD Container Customs, Waqf properties and Sharjah Cooperative society’s and many more other than none contracted cash parties. Manage all installation maintenance ducting projects and repair of air condition system. Arrange and provide products like split units, vcd’s dampers cooling coils expansion vales and compressors as per requirement of the customers. I would describe myself as a competent, reliable and resilient maintenance manager who has the depth of knowledge and expertise to hit the ground running in the role. I am a strong communicator and I understand the importance of building positive relationship with staff, suppliers and contractor, I am an analytical problem solver and I can be relied upon to make decisions that are in the best interest of my employer. Over the years I have gained lots of experience in a variety of roles where the need to work to strict rules and procedures in essential and where I have to plan and organize my work in order to be effective. If you hire me I will always focus on the organizations commercial objectives. I will be frugal whilst using resources and I will ensure all the staff I am responsible for work on the time and to the highest standards achievable.
View