Assisted the Department Managers to manage the overall day to day running of all aspects of the hotel, including occupancy and F&B. Supervised and directed the overall performance of the hotel team to ensure hotel profitability. Supported the departmental Managers in recruitment, training, appraisals and development in order to maintain a highly motivated and committed team. Dealing with guest issues promptly and responding to guest questionnaires. Assist the Hotel Manager in ensuring the financial obligations of the property are met and exceeded in terms of revenue generation and budget control. Ensuring all Health and Safety procedures are implemented according to company standards.

Oversaw the Front Desk operations and maintained a high level of customer service at all times. Ensured Hotel standards were delivered constantly and that the department met its quantitative and qualitative targets. Handled guest complaints and resolved them in a timely manner. Monitored the communication, coordination and cooperation between departments for smooth and efficient operations. Upheld compliance with property standards, including all health and safety regulations, policies and procedures. Upsold the hotel’s facilities and services. Controlled cash management as well as maintained accurate records of cash and credit transactions, processing payments, and ensuring that all transactions are properly recorded. Checked SOP implementation in all departments during routine operational checks. Supported, led and motivated a strong team. Checked that the premises were in operative condition and able to receive and serve guests with service excellence.