Biju Mathew
Bharti Airtel, Engineer Network Operations
Job Type
On the job
Location
India, Kottayam
Personal Advantage
My name is Biju Mathew, I am form Kerala (India).
Regards to my education I have completed Master’s in Information Technology from Sikkim Manipal University, Bachelor’s degree in computer Science from Bharatiyar University.
Regards to Job: Currently I am working with Breadtech, Kerala Since December 2018 as Business Development associate in which I have to handle on multiple business vectors, like building relationship with clients, ensuring that all business activities are coordinated and executed properly.
Before December 2018 I worked with Samtech-ME, Dubai (UAE) for around 10 years as Head of Customer Support Division where I handled a team of 4 Customer support agent and 6 Technicians.
And also started my career initially with India’s most trusted telecom company Bharti Airtel, New Delhi, India as Engineer Network operations. I worked there for almost 2 years from April2006- May2008.
About my Strengths, I'm a self-motivated person, I'm eager to learn different things, and I can adapt quickly to any environment.
My weakness is that I am an emotional person and I easily believe people and now I am trying to overcome my weakness.
My short-term goal is to join a reputed company like yours where I can utilize my skills in the work.
My long-term goal is to achieve a good position with my hard work and dedication.
Job Preference
No Preference yet
Experience
Engineer Network Operations
2006-04 - 2008-05
Bharti Airtel Supervisor
Content
Assessed problems and performed troubleshooting on the system, communicated with
site technicians, and tracked problems through to resolution.
Deployed the solution as per the company security standards.
Rendered technical assistance to Broadband subscribers in their WAN connectivity, VPN
connectivity, and troubleshooting various DSL Routers, Modems, and IP cameras.
Meticulously delivered overall stability and reliable network services.
Oversaw and reviewed the daily network performance.
Championed efforts in network troubleshooting and rectification of hardware faults.
Made noteworthy contributions in the installation and maintenance of network
monitoring, analysis, and reporting tools.
Promptly addressed and resolved the tickets.
Drove efforts in installing the essential network hardware and software.
Carried out the configuration changes through the change control systems and processes.
Instrumentally aided and sustained the data center networks.
Managed end-to-end networking, routing, and interconnectivity issues.
Coordinated with the field engineers in conducting visits to customers/employees to
analyze if the problem was critical. Pioneered the testing and fixing of faulty equipment
Head of Customer Support Division
2008-11 - 2018-11
Samtech-ME Assistant Supervisor
Content
Played a significant role in enhancing customer service experience, developing engaged
customers, and facilitating organic growth.
Took ownership of customers' issues and followed up problems through to resolution.
Established a clear mission and deployed strategies focused on that mission.
Shouldered with the entire responsibility of managing project right from inception to
completion while complying with the client requirement within the SLA.
Played a significant role in securing the best pricing with advanced features by searching
for new hardware's or brand to compete in the current market
Actively involved in amalgamating new hardware to the existing platform.
Initiated the market research and pioneered the software updates' improvisation.
Successfully imparted trainings onmultiple solutions to clients.
Crafted presentation slides following the client's requirements for any feature.
Championed efforts in configuring devices as per the clients' requirements.
Held responsible for preparing and presenting wiring diagrams as per the tes ting to
technicians.
Dexterously steered a cross-functional team of 5 engineers & 6 technicians.
Rendered prompt resolutions to clients through mail/call within SLA.
Adroitly managed & provided the required documents and forms to the ISO team for
aiding in the ISO certification process.
Demonstrated exceptional excellence in scheduling allotment and training technicians to
conduct quality work within the allocated time.
Business Development Associate
2018-12 -
Breadtech Assistant Supervisor
Content
Pioneering market research, formulating business strategies, building client relationships,
and tapping new business opportunities.
Assisting business development team in creating a business plan, business model, project
budget, and scope of work.
Ensuring that all business activities are coordinated and executed promptly.
Recognizing and working in line with clients' needs and environment
Championing efforts in recruiting, selecting, mentoring, allocating, scheduling, guiding,
counseling, and teaching discipline to employees while maintaining integrity.
Proactively planning, overseeing, appraising, and analyzing job contributions for
communicating the job expectations.
Playing an integral role in evaluating the various verticals, such as process workflow,
employee and space requirements, and equipment layout & accordingly executing
appropriate actions.
Effectuating multiple standards and procedures in adherence to the legal regulations for
fostering a safe and healthy work environment.
Pivotally overseeing and handling the primary aspects of staff levels, wages, hours, and
revenues to contract labor.
Adroitly instigating a safe, injury/accident-free workplace
Education
Computer Science · Bachelor
1995-04-24 - 1999-07-22
Bharatiyar University
Information Technology · Master
2001-05-07 - 2004-06-15
Sikkim Manipal University
