Handling airline ticking and Holiday packages Ensuring that ticket bookings follow an established format Promoting hotels and places for clients who are interested in visiting United Arab Emirates and Saudi Arabia Creating Tailor made packages Handling 0ver 30 B2B clients Briefing to group members regarding upcoming group movements and other activities outlined in itinerary. Developing excellence in sales training course.

Handling 3 branches sales, operation, and reservation teams. Managing the sales and operations strategies and implementing business changes to ensure compliance with company policies. Organizing sales promotion activities through various sales and marketing channels. Promoting tailormade packages for key destinations such as United Arab Emirates, Turkey, Thailand, China, Egypt, and Saudi Arabia. Organising the orientation programs for the groups and provide them necessary information about itinerary and included activities Coordinating with the head office and partners organizations to ensure smooth operations. Maintaining relationships with airline hotels and suppliers locally and internationally. Representing the Company in multiple fairs and tour operator meetings. Handling 50+ B2B clients from different regions. Participating in travel exhibitions.

Handling operations and reservation teams Handling the operation for Saudi Armco over 3000 associates from around the world regarding their travel arrangements. Handling Operation Department from Arrival till Departure with guest satisfaction Handling over 100 B2B clients from Indonesia, Malaysia, and Pakistan markets. Handling FIT’s / Groups and Series bookings Creating seasonal promotions and packages Contracting with hotel for competitive rates Creating satisfaction survey for the B2B

Handling various Travel and Tourism companies and corporate customers locally and internationally. Connecting with DMCs, Hotels, Travel and Tourism Companies around the world and arranging business meetings with them and exchanging B2B offers. Maximizing up-selling opportunities by promoting new offers through various sales channels. Developed business relationship with the trade partners. Participating in the trade shows and roadshows and presented the company products and services. Monitoring the competitor’s activities and rates to remain competitive within the industry. Oversee the company productivity and performance, including identification of individual development needs. Strategize and ensured tasks completed on schedule. Handling the sales and reservation teams. Creating seasonal promotions and packages. Making SOP for the operations. Handling desert safari and operations team. Handling Dhow Cruise reservation Team. Manged to negotiate with hotels for best rates. Oversee B2B clients local and international market as well as FIT’s / Groups/ MICE and Series booking. Contracting with hotel for competitive rates. Contracting with Theme parks / Activates and suppliers for competitive rates Handling mishandled guests and make them satisfied. providing back up to sales and operation team. Communicated with PRO for Immigration Department of U.A.E. on matters such as issuance of tourist visas and timely resolution of customer questions. Ensuring compliance with all relevant laws and travel regulations. Providing on-the- job training to staff

Maximizing the up-selling opportunities & creating the brand awareness in source markets such as China, Hong Kong, India, Russia (CIS), Africa, Malaysia, Indonesia, Taiwan, Singapore, and Pakistan by participating in roadshows/tradeshows and thorough other channels. Managing to work with over 300 Trade partners internationally and locally. Contracting with various Hotels, Travel desk / Concierge and manged the shuttle busses operation from various locations. Contracting with the cruise terminal Dubai for the incoming tourists and handling the sales team and shuttle service at the terminal. Manged the sales campaign with the DH (Dubai Holding) group entities such as Jumeirah Hotels, laguna waterpark, Green Planets, Marina Walk and creating combo packages with the shuttle services to increase the sales and visitation. Managing the operations and creating special packages for key partners such as Marhaba Services (Emirates), City Sightseen Bus Tour/ Hop-on Hop-Off and allocating them designated drop-off and pick-up area. Handling the sales and front desk teams and provided them necessary trainings. Managed to sign MOUs with over 300 companies according to assigned KPIs and managed the business relations with them. Creating the database of local and international markets. Ensured all necessary information about the packages are obtained by the tourism companies prior to selling. Conducting satisfaction surveys on regular basis in order to suggest any improvements in service and site experience to increasing the number of visitors. Created new packages when needed based on the requirements of market. Organized briefing session and farm trips for the trade partners on regular basis to keep them updated new offers and events. Proposing department budget for management approval and managing the budgets in accordance with departmental work plans. Strategize to ensure task completed on given timeline. Arranging the VIP tours for the VIP’s and for the international trade partners delegations.