• Providing or giving training to a new joiner in the company • Establishing the technical connection conditions to the gas network for customers off-taking gas in quantities greater than 10 m3 /h. • Determining the capacity of the gas network, selecting the appropriate diameter of pipes and scope of gas network expansion. • Selection of metering systems for consumers above 10 m3 /h. • Applying data to maps. • Drafting connection agreements and supervising the implementation of investments. • Cooperation with factories, developers, and religious institutions for connection to the gas network. • Ordering investments to be carried out under contracts with Contractors, preparing documents for tenders, supervising investments during their duration • Achieved high satisfaction rating through proactive one-call resolutions of customer issues. • Used consultative techniques to understand customer needs and make strategic referrals to business partners. • Reinforced established quality control standards and followed procedures for optimal customer interactions. • Increased efficiency and team productivity by promoting operational best practices. • Complied with company policies and procedures by encouraging a positive and effective work environment among employees. • Collected customer feedback and made process changes to exceed customer satisfaction goals. • Maintaining the calendar of meetings of the supervisor. • Preparing necessary documentation and information for the President's meetings. • Preparing presentations, reports, and analyses for the President.