Agnieszka Durska-Dybowska
Polish Gas Company , Customer Service Specialist
Job Type
On the job
Location
Poland, Warsaw
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Personal Advantage
Excellent Customer Service Specialist for Technical Affairs | Administrative support | Scrum and Agile methodologies | Customer experience ➡️ Journey | Relationship building
Job Preference
No Preference yet
Experience
Customer Service Specialist
2007-06 -
Polish Gas Company Coordinator
Content
• Providing or giving training to a new joiner in the company • Establishing the technical connection conditions to the gas network for customers off-taking gas in quantities greater than 10 m3 /h. • Determining the capacity of the gas network, selecting the appropriate diameter of pipes and scope of gas network expansion. • Selection of metering systems for consumers above 10 m3 /h. • Applying data to maps. • Drafting connection agreements and supervising the implementation of investments. • Cooperation with factories, developers, and religious institutions for connection to the gas network. • Ordering investments to be carried out under contracts with Contractors, preparing documents for tenders, supervising investments during their duration • Achieved high satisfaction rating through proactive one-call resolutions of customer issues. • Used consultative techniques to understand customer needs and make strategic referrals to business partners. • Reinforced established quality control standards and followed procedures for optimal customer interactions. • Increased efficiency and team productivity by promoting operational best practices. • Complied with company policies and procedures by encouraging a positive and effective work environment among employees. • Collected customer feedback and made process changes to exceed customer satisfaction goals. • Maintaining the calendar of meetings of the supervisor. • Preparing necessary documentation and information for the President's meetings. • Preparing presentations, reports, and analyses for the President.
Education
Pedagogy – Computer Science and Multimedia · Bachelor
2006-10-01 - 2008-07-31
Pedagogical College of the Polish Teachers' Union,
Popular members
Muhammad Tayyab Altaf
Dear Sir/Madam Greetings. With over 8 years of experience in the Hotel Industry in Housekeeping Department and a strong background in team management, I am confident in my ability to excel in the role of Housekeeping Supervisor and Light Vehicle Driver. Throughout my career, I have consistently demonstrated exceptional organizational skills, a commitment to high-quality service, and exceptional attention to detail. My prior 8 year experience has been with Hilton Dubai Creek Hotel as Housekeeping Supervisor & Light Vehicle Driver, and I'm currently working with Ultimate Super Services, a supply chain organization. In my current designation as Security System Operator, I am assigned as Soft Service Supervisor by Client Management. I manage a team of 7 housekeeping staff members, 4 security staff and 3 maintenance staff at Mediclinic Al Barsha Branch, ensuring that all duties are performed to the highest standard, and maintaining an excellent record of customer satisfaction. I am also skilled in using computer software programs such as Microsoft Office which has enabled me to effectively manage schedules, Duty Roster, Inventory, and reporting. Effectively communicate with colleagues and clients alike, and consistently strive to instill a strong sense of teamwork and dedication within my work environment. As a Housekeeping Supervisor, I am committed to creating a clean, comfortable, and welcoming atmosphere for both guests and team members. I am excited about the opportunity to contribute my skills and experience to your organization and join your esteemed team of professionals. Thank you for considering my application. I look forward to the opportunity to discuss my qualifications further with you during an interview. Sincerely, Muhammad Tayyab Altaf talibjan0307@gmail.com +971525725228
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