• Assigns the staff on duties and inspects guest rooms for conformance to prescribed standards of cleanliness. • Ensures that adequate supply of cleaning materials are available • Investigates complaints regarding housekeeping service and equipment, and takes corrective action. • Coordinates work activities among the team in the department. • Conducts orientation and in-service trainings to explain policies, work procedures and to demonstrate use and maintenance of cleaning equipment. • Maintaining a business environment based on the Code of Conduct and Company Vision • Maintain and enhance the open door policy to all team members providing advice and guidance when needed in regards to their issues or concerns and/or grievances • Responsible for People leadership of direct reports of your team (associate development and motivation, counseling / disciplinary issues. • Conduct regular coaching sessions with direct reports