Greeted guests and responded to guest inquiries, requests , and issues in a timely,personable, and efficient manner to resolve guest concerns. Informed customers about payment methods and verified credit card data . Liaised with housekeeping staff to ensure all rooms were clean and ready to accommodate new guest arrival . Provided information about hotel, restaurant, nearby attractions, available rooms ,rates,and amenities . Reviewitems of note ro determine what needed to be communicated to staff of subsequent shifts . Welcoming customers and ensuring their satisfaction.mastering the OPERA OFFICE ,MOBILE CHECK-IN,MOBILE KEY & MGS software . Perfoming the various tasks of CHECK-IN , CHECK-OUT & WALK-IN. Collection of cach , check & credit cards .Buils customer loyalty by creating the loyatly card. Coordination between other departments . Reviewed accounts and charge with guests at check-out . in the night shift I process arrivals, assign rooms for arrivals, update profile arrivals, process balances, post cash payment tax, post no shows, close the system (end of day), make a VIP report to make it past the morning shift