• Receive guests to the hotel by greeting them warmly, attending to their inquiries, and also answering inquiries over the phone. • Inform guests of the services and accommodation rates in the hotel, make reservations for guests according to their needs, and also make sure that all reservations canceled are effected immediately to avoid confusion. • Build good relationships and rapport with guests to make them feel comfortable and address any complaints they might have in a very courteous manner to protect the image of the hotel. • Maintain orderliness at the front desk by arranging documents accordingly and keeping the front desk area clean at all times to avoid rowdiness. • Attend to all routes of room bookings, such as online, phone, and in person, to ensure that reservations are not left hanging but attended to promptly to keep the hotel business running • Report issues of maintenance and malfunctioning appliances to the manager for quick repair in order to ensure guests' comfort and satisfaction. • Handling end-of-day bookkeeping, auditing, and account reconciliation • Complete all EOD tasks and ensure other departments have done the same